Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Job Description
Position Title: Sales Performance Manager
Reports To: Vice President, Premier Sales
Department: Premier Sakes
Work Location: US CA Monterey Headquarters (On-Site)
Classification: Salary, Exempt
Position Summary
Main responsibility is coaching and development of Premier Account Executives to include training and coaching for sales improvement, monitoring and managing performance KPIs, and increasing sales results. Provide performance feedback through side-by-side coaching, performance reviews and goal setting and quality monitoring. Support and communicate sales goals, quality standards, processes, procedures, and policies. Administer motivational programs that include incentives, contests, and team sales performance programs. Appropriately addresses issues such as attendance and sales performance. This position is located in Monterey, CA
Essential Functions
Ongoing training, coaching, development and evaluation of Premier Account Executives to ensure continuous improvement of team sales skills to achieve planned results:
By Products/Solutions and overall revenues
Using Salesforce.com Sales Pipeline Management tools
Understanding of internal LanguageLine Solutions Systems
Sales Process Best Practices
Implementation Support
Accountability to all internal and external stakeholders
Partner with the Vice President, Premier Sales and Premier Account Executives to create and maintain a tactical plan to exceed product revenue commitments.
Provide and receive timely feedback to Vice President, Premier Sales and Product Managers on performance, sales activity, channel strategy opportunities, and concerns. Coaching, modeling behavior, observing, providing feedback of Account Executives activities/routines.
Improve sales team effectiveness and productivity by applying analytics to performance management, and top talent retention. Assist in the selection and on-boarding of all new Premier Account Executives.
Gather Account Executive feedback and customer insights on LanguageLine Solutions messaging, offers, services, and collateral to improve awareness of offerings and improve revenues. Communicates sales/marketing policies, decisions and updates to Account Executives.
Support the LLS’s Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.
Preferred Skills
Proficiency in MS Office programs (Excel Word, PowerPoint, Outlook,)
Excellent analytical skills in working with Excel files, including creating Pivot tables and other data analysis tools to assess team performance and create lead lists.
Ability to drive strategic and operational initiatives within team and external partners
Effective planning, time management and organizational skills
Ability to work with multiple managers, competing priorities, dual accountability to National Sales Performance results and local market needs
Strong communications, including oral and presentation skills
Demonstrated ability to build and sustain productive relationships with key business stakeholders
Proven ability to think creatively in identifying opportunities to drive revenue growth
The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US CA Monterey Headquarters (On-Site) pay is $62,500.00 USD.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Required Experience
Bachelor’s degree in business, Marketing or equivalent combination of education and experience.
3-5 years of progressively responsible sales experience in the language service industry or 7-10 years of experience in similar sales industry (small business, B2B environment).
2-3 years’ experience in a Sales Team Leadership role.
Sales leadership experience with proven ability to consistently drive differentiated sales results.
Working knowledge of LanguageLine Solutions data and sales process infrastructure, and monitoring/observation to drive Premier Sales Team revenue results.
Other Preferred Qualifications
Excellent analytical, communication and interpersonal skills.
Ability to manage and prioritize multiple tasks simultaneously.
Ability to demonstrate leadership and a desire to grow.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
