Offer summary

Qualifications:

At least 5 years of IT experience in telecom, Experience with Legacy switching and Unified Communications technologies.

Key responsabilities:

Translate business requirements into UC designs

Design cable/wiring infrastructure for projects

Provide IVR and Call Center support, program management services

Analyze UC alternatives for government agencies, make recommendations

Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.

Job description

At least five (5) years of experience with IT systems and technology in a telecom environment which includes both Legacy switching and the Unified Communications technologies.

Knowledge and experience with configuration and maintenance of: gateways, routers, switches, firewall, DNS, DHCP, network servers platforms, TDM, Dialogic, VoIP systems (SIP, H.323 protocols, dial peers, and VoIP carrier trunking).

Sample Duties:

Provides support in the translation of business requirements into Unified Communications (e.g., LAN, CAN, WAN, voice and video) requirements, designs and orders.
Designs supporting cable/wiring infrastructure for construction projects that includes voice, data, video and wireless.
Provide oversight to IVR, and Contact/Call Center support.
Provide in‐depth engineering analysis of Unified Communications alternatives for government public safety agencies in support of strategic modernization efforts and Unified Communications enhancement design for medium and large scale telecommunication infrastructures to include 9-1-1.
Develop recommendations and supporting metrics.
Provide overall program management services including making presentations to national, state and local officials.

Required profile