Career Opportunities: Operations Coordinator (31554)

An Amazing Career Opportunity for Operations Coordinator
Location: Mumbai, India (Hybrid)
Job ID: 31554

Position Overview:

The Operations Coordinator is responsible for managing and optimizing ERP transactions for both inbound and outbound material, ensuring compliance with regulations, overseeing backlog management, and collaborating with international teams and 3PL provider. This role involves handling inventory management, logistics, and planning to ensure efficient operations and timely deliveries. The candidate will also serve as the assigning authority representing HID Mumbai per appropriate regional regulations. This role is primarily office-based with the flexibility for occasional remote work as needed. Other duties may be assigned.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn:  www.linkedin.com/company/hidglobal/mycompany/

About HID Global

At HID Global, we are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun. We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date. It is a great place to become security domain expert and work on latest technologies.

Secure Issuance (SI)
HID's Secure Issuance Business Area:

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries from enterprise corporations and government agencies to financial institutions and universities have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID is a global leader in Secure card issuance innovation.

Duties and Responsibilities include the following. Other duties may be assigned

ERP and Inventory Management:

• Perform timely execution of ERP transactions related to material movement, including receiving, subinventory transfers, reserving materials for customer orders, and closing transactions upon shipment.

• Ensure inventory level and transaction history accuracy between FARGO ERP system and 3PL warehouse.

• Conduct timely audits on shipment receipts and related activities such as QC inspections and MRP label affixing.

• Collaborate with FARGO Business Unit controllers (BU) to manage inventory and warehouse space utilization.

• Manage 3PL execution and report on site performance to Key Performance Indicators (KPI).

Regulatory Compliance and Quality Assurance:

• Ensure imports and exports comply with local, financial, trade, and legal regulations.

• Responsible for MRP (Max Retail Price) label process and support the 3PL with MRP creation and validation.

• Provide support for Engineering and Trade compliance with local regulations.

• Oversee local QA activities, including material inspection, rework, root cause analysis, and corrective actions.

• Lead ISO and safety compliance for FARGO products in collaboration with 3PL as required.

Logistics and Planning:

• Oversee the preparation and dispatch of export shipping documentation.

• Apply ERP/MRP planning and master scheduling concepts to ensure accurate ship dates for standard and RMA orders.

• Utilize material planning techniques, including BOM drill-down and lead time impact analysis.

• Collaborate with 3PL to meet customer ship date expectations based on capacity and material availability.

• Maintain reporting on operational KPIs such as extended lead times and shipments past the Original Promise Date.

• Coordinate with regional production control teams and the Supply Planner for internal transfers to address demand spikes.

• Initiate change management for exception-based production in the PLM system.

Cost Efficiency and Process Improvement:

• Work with 3PL to drive cost efficiency through process improvements.

• Ensure compliance with customs regulations and handle second-level approvals and responses to customs queries.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and collaboration skills to liaise effectively with HID and 3PL.

• Proven ability to collaborate effectively with international team members and managers, including strong cross-cultural communication skills and the ability to navigate and respect diverse cultural norms and practices.

• Detail-oriented with strong organizational skills to manage multiple tasks and responsibilities effectively.

• Ability to work independently or with limited guidance.

• Meticulous attention to detail to ensure precision in documentation in alignment to local regulations.

• Ability to adjust work schedule to meet business needs, including determining when to be on-site versus working remotely, and being available occasionally on weekends to support shipment clearance in compliance with customs regulations to avoid penalties and other impacts.

• Strong analytical skills to maintain and report on operational KPIs.

• Self-motivated with a proactive approach to identifying opportunities for process improvements and cost-saving initiatives.

Education and/or Experience:

• Must have a college degree in Supply Chain Management, Logistics, Quality, Business Administration, or a related field or equivalent combination of education. Advanced degrees or relevant certifications (e.g., APICS, CSCP, PMP) would be an advantage.

• 3-5 years of experience in operations management, supply chain, logistics, or a related field.

• Experience with ERP/MRP systems (e.g., SAP, Oracle) and familiarity with PLM systems.

• Knowledge of local financial, environmental and commercial regulations (ex: EPR, BIS, WPC, GST).

• Preferred experience of ISO Concepts or Management, Audit and audit principles (ISO 9001:2015).

• Familiarity with customs imports, regulations and concepts of trade compliance.

• Proven track record in inventory management, including handling excess inventory and warehouse space utilization.

• Experience working with 3PL providers and managing logistics is preferred.

Computer Skills    

• Proficiency in Microsoft Office Suite, especially Excel, for reporting and data analysis.

• Familiar with operating systems, such as Windows.

• Familiar with ERP and PLM systems such as Oracle and Agile preferred.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal