Health Coach

This is a remote position.

• Stay current and best in class on chronic disease ( education and management to leverage proven digital therapeutics technique to enhance program engagement and outcomes
  Provide product related counseling via outbound calls and chats to users of patients as per project therapy brief within the aligned quality framework 

• Successful baseline counseling and retaining a user on the program
  

• Information capturing, reporting and management basis client requirement
  

• Patient query handling using the therapy brief guiding material
  

• Work closely with the Team Leaders clinical, operations  by sharing user insights/ challenges/ needs to aid in developing improved care protocols and briefs
  

• Share user experience and handling best practices within the team 
  

• Over a period of time develop various behavior therapy understanding and utilizing them in the counseling approach for users. 
  

• Keep the Counseling Database updated and constantly improving as per the program requirements, ensuring user interactions are improved week on week with required program metrics.
  

• Update relevant documentation to reflect user interactions and daily tasks on a real time basis as per the tasks assigned. 
  

• Episodically there will be certain functions in addition to the ones mentioned above that need to be performed.
  

•  This is in line with the company's intention of providing adequate upskilling opportunities to the team members, enhanced learning and working cohesively across functions in addition to ensuring that there is enough back-up planning in case certain team members are not available and critical functions need to be carried out. 
  

• Depending upon team member's aptitude, availability, team KPIs and performance these situations may arise and need to be taken care of incase of required user scenarios.
  

• Adverse Event reporting as a part of Pharmacovigilance protocols as per the program as and when required to ensure all product related complaints, queries and challenges are highlighted in a timely manner and reported in the provided formats so that it aids in improving the product adherence.
  

Requirements