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Customer Sales Executive

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Kenya

Offer summary

Qualifications:

Minimum 1 year experience in B2C Sales or Customer Service, Excellent interpersonal and communication skills.

Key responsabilities:

Manage a team providing customer support
Resolve customer complaints and conduct quality assurance surveys
Maintain product knowledge and enhance customer support
Create a pleasant working environment
Handle customer concerns, orders, and communication mediums

Millions Kart Private Limited Marketing & Advertising SME https://millionskart.com/

51 - 200 Employees

See more Millions Kart Private Limited offers

Job description

Job Description

What we can do for you:

At Millions Kart, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our competitive pay and benefits package.

What you can expect from us?

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

We can’t wait to see where your ambitions take you at Millions Kart. Apply today!

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

The Role

You Will Be Responsible For

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
conducting customer satisfaction surveys to understand what areas of the company's services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
curating streamlined email and social media communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients
interacting with customers to ensure they have a desirable and shareable experienceThey often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.

Ideal Profile

You have at least 1 year experience within a B2C Sales or Customer Service role, ideally within the Education, Environment / Renewable Energy / Sustainability and Other Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder
You are a strong team player who can manage multiple stakeholders
You are highly goal driven and work well in fast paced environments

What's on Offer?