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Technical Account/Project Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2-5 years project management experience, Operations or product experience in BPO is preferred, PMP and Scrum Master certification preferred, Proficient in MS Office, GSuite, Salesforce/Zoho, Excellent communication skills, strong organizational abilities.

Key responsabilities:

  • Lead complex projects across multiple geographies
  • Manage people, process, technology for new engagements
  • Serve as primary contact for project stakeholders
  • Implement business based on customer requirements
  • Promote quality work through proper scoping and reporting
OP360 (OfficePartners360) logo
OP360 (OfficePartners360) SME https://www.OP360.com/
1001 - 5000 Employees
See more OP360 (OfficePartners360) offers

Job description

This is a remote position.


Key Responsibilities:


  • Responsible for leading large, complex projects across multiple work streams and geographies.

  • Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.

  • Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.

  • Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.

  • Manage overall internal/external client relationships throughout the various stages of the project.

  • Implement business based on customer requirements and other contractual requirements.

  • Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.

  • Promote quality of work through proper project scoping, documentation, and reporting.

  • Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.

  • Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.

  • Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.

  • Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.

  • Ensure compliance with OP360’s standard processes and services.



Requirements

Skills / Requirements:


  • Minimum 2-5 years of project management experience, including client implementations

  • Operations or product experience in a BPO environment is strongly preferred.

  • PMP and Scrum Master certification are preferred.

  • Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.

  • Excellent verbal, written, and interpersonal skills.

  • Ability to align and negotiate resources within the organization to achieve targets.

  • Strong organizational skills and ability to manage multiple projects and deadlines.

  • Experience in leading meetings and directing stakeholders of all levels.

  • Exceptional analytical and problem-solving skills.

  • Strategic thinker, self-directed, high energy, and proactive working style.

  • Effective decision-making capabilities.

  • Fluent in English communication (verbal/written).



Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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