About Oversight
Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes. Learn More.
About this role
The Senior Client Success Manager (Sr. CSM) owns client relationships and is responsible for retention, adoption, achieving client goals, and optimization of overall client processes. This is a strategic role that requires leveraging established business acumen in combination with a deep understanding of our clients’ organization, processes, and needs to derive the most value from Oversight. This position is responsible for understanding the client journey, renewal lifecycle, and continuous alignment with client outcomes. The Senior Client Success Manager also serves to project the voice of the client within Oversight, liaising with various departments including Implementation, Delivery, Product, Finance and Support.
Key Responsibilities
Role-specific Expectations
Qualifications and Skills
Adaca
Argano
Cartful Solutions
LRN
Nuclei