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Technical Presales Support Expert

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Work from:

Switzerland

Offer summary

Qualifications:

Degree in IT or related field, Programming skills in JavaScript and HTML, CSS, Experience with SaaS and cloud providers.

Key responsabilities:

Conduct technical presentations and trainings
Support onboarding process for SaaS products
Manage customer requirements and software configuration

OKOMO Information Technology & Services Small startup

11 - 50 Employees

See more OKOMO offers

Job description

Your mission

This is a full-time position. Employee will work fully remote.

We are looking for a high performing full-time Technical Presales Support ExpertÂ (f/m/d) to support our customers and teams. Join us in designing the latest generation of web communication and mobile applications.

Your responsibilities

Preparation and execution of product technical presentations, workshops and customer/user trainings
Taking charge of the onboarding process when introducing our SaaS offerings to customers
Supporting the configuration of our software for fast and efficient commissioning
Continuous support and optimized added value for the customer
Familiarization with the new releases of the software and support of the users during the introduction of new functions
Management of customer requirements during the implementation and operation of the application

OKOMO is a startup, this job description will change over time, as business demands but also at your initiative and to match your strengths.

Your profile

Mandatory:

Completed studies in the field of (business) computer science, computer science, engineering or in a related technical or scientific course of study with a proven focus on IT
Programming skills in Javascript and HTML, CSS
Very good communication skills in German (MUST) and English
Experience in dealing with SaaS and cloud providers such as Microsoft Azure and AWS
Very good technical, analytical skills as well as customer-oriented way of working
Favoring collaborative teamwork combined with an independent, structured and goal-oriented approach to work

Desirable:

Experience with WebRTC and web communication tools.
Knowledge in building web pages, iFrames and dealing with websockets
Creation of bug reports
Knowledge of agile project management or agile software development
Knowledge in building and maintaining FAQ/Help Center articles

Why us?

âOKOMO is a dynamic and flexible startup with âa flexible working location policy, âfun and enthusiastic people, a great product and motivating sales incentives. Bring your enthusiasm and your passion to the table, expect to learn, to sweat, to be challenged and to have fun! We want to take over the world and make an impact on how society interacts digitally so we want the best people, but more importantly we're looking for people we'll enjoy working with.

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About us

OKOMOÂ is a fast-growing and award-winning SaaS technology company founded in 2018 and headquartered in Switzerland. We have a clear goal: to make online customer interactions more human, overcome the impersonal component of a website and improve individual customer experience.Â Our passion is to make the internet a warmer place by connecting people online the way they would in the real world.Â That's why we help companies make their online customer communications more personal and authentic, so they can delight their customers by making the customer experience more human, convenient and simple. To do this, we bring the human factor back into the digital world, using innovative technology, broad industry knowledge and in-depth expertise. If that resonates with you, you should get in touch and help us build the future.

About the product: OKOMO has developed an all-in-one online customer communication software, which allows customers to contact a company's employees conveniently, personally and securely via video, voice call or even live chat, directly from home or home office, share the screen if desired or even make an appointment directly. As a customer, there is nothing to download and no plugin to install. Now with OKOMO Pay, websites can monetise the video-calls they offer and sell online consultations at a fixed price or pay-per-minute.