Growth Lead

About Us 

Leona is on a mission to empower everyone to take the best care of themselves and their loved ones. Founded by the ex-COO of Rappi, Leona has an ambitious goal: to transform the way the world interacts with healthcare. 

We seek to provide millions of patients with high-quality medical information and care at an accessible price point, offering convenience and personalization far beyond what the current healthcare system offers. We strongly believe that where you live shouldn’t impact your access to high-quality care. 

Our first product functions as a co-pilot for parenthood. We provide 24/7 access to highly qualified pediatricians via WhatsApp, ensuring parents can get the support they need anytime, anywhere. This is just the beginning - we are in the process of developing other innovative products that will transform how care is delivered and received. 

Headquartered in Mexico City, we are a global team with customers in five countries. Our diverse team brings together years of experience from scaling tech companies like Uber, Rappi, Modern Fertility and Wonder throughout the US and Latin America. Leona is backed by top-tier investors such as General Catalyst & Accel, and an incredible list of angel investors, including the founders of Maven Clinic, Rappi, Nubank, Xepelin, Forward Health, and other successful technology companies. 

If you are hungry to learn, iterate and roll up your sleeves to make some magic, this role might be the perfect fit for you!

The Role 

What You’ll Do: 

• Drive Customer Acquisition: Develop and execute innovative strategies to attract new customers across multiple channels including digital marketing, partnerships, social media, and events.
• Optimize Customer Activation: Create and implement onboarding processes that ensure new users quickly understand and experience the value of Leona, driving early engagement and satisfaction. 
• Enhance User Engagement: Design and launch campaigns to keep users engaged and active, using data-driven insights to tailor communications and interventions. Determine the natural frequency and usage of the product and manufacture triggers to ensure such frequency.
• Execute Growth Experiments:  Identify growth hypotheses and conduct experiments to test and validate them, using A/B testing and analytics to drive decisions.
• Collaborate on Product Development: Work closely with the CEO and product team to gather user feedback and translate it into actionable product improvements.
• Measure and Analyze Performance: Set clear metrics and KPIs for growth initiatives, continuously track performance, and use data to refine strategies and optimize results.
• Craft Brand Messaging: Define and communicate our brand’s unique value proposition, ensuring consistent and compelling messaging across all channels.
• Foster Partnerships: Identify and cultivate strategic partnerships that can drive growth, including collaborations with influencers, schools, and other relevant organizations.
• Content Strategy: Oversee content creation efforts to ensure alignment with growth goals, including blog posts, social media content, and other marketing materials.
• Adapt and Innovate: Embrace the fast-paced, dynamic nature of a startup environment by taking on various roles as needed and continuously seeking new ways to drive growth.

What You Can Expect: 

• Autonomy & Responsibility: You will take ownership of your time and efforts, prioritizing the activities that have the largest impact for the company 
• Team Collaboration: We are very team oriented; you’ll have the opportunity to work with a small, nimble team of superstars, gaining insight into building a company from scratch. Everyone in the team is here to help each other - 24/7. 
• Mentorship: The team members are here to support your career growth goals within the company and afterwards 
• Ambiguity: There are a lot of unknowns given the early stage of the company, you will be responsible for navigating ambiguous environments and determining the best path forward 
• Dedication: If you prefer 9-5 environments, this role is not for you. While there is no strict ‘clocking in/clocking out’ schedule, the aggressive growth goals require the team to work more than 8 hours a day 
• Flexibility: The team is very flexible to changing schedules and are very accommodating to any circumstances you may have 

Requirements

• Bachelor's degree in business, economics, healthcare management, or a related field
• Minimum of 4 years of work experience, preferably in an early-stage D2C startup (healthcare and/or LATAM experience is a plus) 
• Growth experience (1-2 years) in a pre-seed to Series A startup 
• Willingness to travel at least once a month to Mexico for a minimum of a week, with longer stays encouraged 
• Complete fluency in Spanish 
• Proficiency with content creation tools (e.g., Canva) and a strong grasp of social media platforms 
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

We’re Looking For Someone Who is… 

• Scrappy and resourceful: You make the most of limited resources and find creative solutions at all times 
• Proactive: You don’t wait for projects to be assigned to you; you take goals and figure out how to achieve them 
• Versatile: You can handle various tasks as growth can take many forms, and you’re flexible in figuring out what works best 
• Passionate: You care deeply about improving health outcomes and are excited by our mission 
• Team-Oriented: You thrive in collaborative environments and drive outcomes as part of a team 
• Curious: You’re a curious person and you are constantly seeking ways to innovate and come up with different ideas and solutions to problems 
• Customer Obsessed: You are dedicated to providing the absolute best experience for our customers and can make 
• Humble Learner: You have a low ego, are willing to admit mistakes, receive feedback well and have an open mindset to new solutions