REMOTE Customer Service Manager 2

**Elevate Your Career as a Full or Part-Time Administrative Assistant / Customer Service Manager**

Are you ready to grow your career in a role that allows you to develop valuable skills and make a real impact? We’re offering an incredible opportunity for both full-time and part-time positions as an Administrative Assistant / Customer Service Manager.

If you have a strong foundation in leadership, a talent for persuasion, and the determination to succeed, we want to meet you! Schedule a meeting today to explore this exciting opportunity.

As an integral part of our team, you will:

- Participate in monthly virtual meetings, where your insights and contributions will help shape our company’s mission and culture.
- Guide customers in achieving their travel goals by working closely with them to create personalized itineraries.
- Thrive in a role that values rational, humble, and intuitive professionals with virtual experience and a deep understanding of client needs.

**Your Responsibilities Will Include:**

- Living out our Core Values and Mission Statement, and embodying our company culture.
- Surprising and delighting clients with innovative solutions and personalized service, ensuring no one falls through the cracks.
- Responding to client inquiries and requests promptly.
- Managing payments and sending payment reminders.
- Handling flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations.
- Corresponding with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure.
- Preparing client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure.
- Assisting with internal coordination and distributing necessary information.
- Setting schedules and managing time effectively.
- Managing client profiles and bookings.
- Serving as backup travel support or the main point of contact during emergencies, even outside of normal office hours.
- Continuously growing in your ability to implement tools that enhance our remote workplace culture.

**What We’re Looking For:**

- A driven self-starter who is proactive, positive, and trustworthy.
- A flexible, creative thinker with strong organizational skills and a results-oriented mindset.
- Excellent verbal and written communication skills.
- Someone who can work independently with a high degree of autonomy in a remote environment.