Account Supervisor

OVERVIEW

The Account Supervisor is responsible for keeping projects moving on a day-to-day basis, establishing strong relationships with clients and supporting Digital Producers to ensure executional excellence. The Account Supervisor is a thinker, problem-solver, strong communicator, extremely organized with exceptional attention to details.

WHAT YOU WILL DO

Project Planning and Scoping:

• Building project proposals and SOWs
• Project scoping: creation of project briefs and support for the digital producers and other department leads. 
• Project planning: planning out the different stages of a project,  listing out resources required, overseeing the creation of project timelines and estimates, and providing guidance and support for the digital producers
• Account planning support: Assist Account Director in quarterly planning

Project Management: 

• Leads project execution and gives direction to Digital Producers
• Ensures high quality work output that is on strategy and on brand
• Ensuring the financial health of the account by ensuring projects are completed on time and on budget
• Enforces BAM procedures and processes are used 

Account Management:

• Function as the key day-to-day client contact and responsible for accurate and timely communications to clients
• Build a solid and lasting relationship with clients, taking initiative to monitor clients competitor marketing efforts using the necessary tools.
• Maintain appropriate contact with the necessary individuals on the client team from start to finish.
• Work with the finance team and the Account director to optimize financial performance. 
• Contribute to the achievement of the client’s marketing and sales objectives through a collaborative and profitable relationship
• Create proposals and SOWs in Netsuite

Team Management:

• Act as a leader to junior positions (eg. Digital Producers, Interns), coach and mentor them in various tasks.

WHAT YOU WILL BRING

• University degree in the field of Marketing, Communications or related fields.
• 3 to 5 years of work experience in an account or project management capacity, including all aspects of process development, execution and managing a team, in web marketing environments.
• Moderate supervision
• Broad digital marketing subject matter expertise and knowledge of best practices
• Capacity for strategic thinking and taking a consultative approach with clients
• Learns the basics of Salesforce Marketing Cloud and is able to set up, QA and deploy emails
• Strong organizational and time management skills
• Possesses a genuine curiosity for improving agency processes and tactics
• Strong written and oral communication skills in English (working knowledge of French is definitely a plus) 
• A compelling, persuasive communicator that employees are drawn to and want to work with
• Resourceful, tenacious, detail oriented and driven to meet deadlines
• Keep on top of trends in digital development and project management through reading appropriate industry publications, websites, emails as well as through attendance at conferences
• Basic knowledge of Google Analytics and Google Data Studio
• Able to provide insights into how the account is doing (basic understanding of projects and campaigns performance)
• Strong presentation skill
• Aware of website platforms, capabilities and restrictions, UX best practices, website development procedures