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Customer Support Manager

Remote:

Full Remote

Contract:

Full time

Work from:

Canada

Offer summary

Qualifications:

Experience in customer service support management roles, Proficiency in English and use of customer service tools.

Key responsabilities:

Enhance customer experience and manage complaints
Establish mission and maintain records
Stay updated on market practices, resource management, workflow
Interact with potential clients for grant applications

FoodMe Global / Dine Palace SME https://www.foodme.mobi/

51 - 200 Employees

See more FoodMe Global / Dine Palace offers

Job description

Your missions

This is a remote position.

We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.

- Working with potential clients for Canadian Grants application submission process. (CDAP)