Customer Service Representatives Call Centre

Job Title: Customer Service Representative

Company: Cardiff Council

Location: Cardiff, UK

Contract Details: Full-time, Part-time

Alyana, a leading company in the recruitment is currently seeking dedicated and enthusiastic Customer Service Representatives to join our client's team in Cardiff, UK. This is a full-time/ part-time position, offering a competitive salary and excellent benefits package. This is a hybrid position.

If you are based in the UK, have a right to work full time, have an up to date DBS with us and do not need sponsorship, this may be suitable for you.

We currently have a number of opportunities to join our client's team at Cardiff Councils Contact Centre; Connect to Cardiff (C2C).

The highly acclaimed team provides a customer focused response on a range of Council services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff Council and develop digital capabilities.

Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs. The service is currently based at County Hall with the potential for hybrid working opportunities.

As a minimum we will need your CV, photo ID, eligibility to work documents, DBS and Criminal conviction declaration.

Pay rate £12.38/h, Bank Holiday £24.76/h, over time and weekend £18.57, evening £16.51

List of documents and links to DBS etc. can be found here.

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At Alyana, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Join our team at Alyana and be a part of our mission to provide the best service to our customers in Cardiff, UK.

If you need any assistance please email info@alyana.co.uk with reference RQ1321255 in the subject field.