Offer summary
Qualifications:
High School Diploma or G.E.D, Customer service experience.Key responsabilities:
- Assist members with healthcare inquiries
- Handle incoming calls and resolve issues
- Update demographic information in system
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
· National Customer Service Association All-Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
BILINGUAL CUSTOMER CARE ASSOCIATE
Basic Function
Responsible for assisting members in navigating the healthcare system by answering a variety of incoming calls and responding to members healthcare questions and issues; determine appropriate resolution to assist members based on their needs; transfer calls outside scope of responsibility to appropriate internal or external resource; verify/Collect appropriate demographic information and update in appropriate system.
Major Job Accountabilities
Service Functions – Assist members in navigating the healthcare system by answering a variety incoming calls and responding to members healthcare questions and issues while ensuring adherence to department and corporate policies and procedures
Research Assistance - Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Mental and Physical Requirements
Related Duties as Assigned
comprehensive list of all activities, duties, and responsibilities required of job incumbents
to perform the functions outlined above
Minimum Qualifications
Applicant for this job will be expected to meet the following minimum qualifications.
Education
Experience
Other
Your Success (training and equipment information)
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate
Starting at $17/hr.
Hours/Shift
This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2023:
2022:
2021:
2020:
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
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