XTN-879C566 | CUSTOMER SUPPORT ASSISTANT- STYLING

Wantable is looking for thoughtful, positive, and creative Customer Support Styling Assistants who are willing to support the connection of a customers’ style needs with inventory/data to deliver custom-styled boxes of clothing (and accessories) called Edits. As a flexible and decisive Customer Support Assistant, you will also be a part of creating exceptional customer service experiences through answering emails that drive fast and seamless resolutions. 

Must be available to work a minimum of 15 hours weekly between the hours of 8am-5pm CST (10pm-7am PHT). This position reports to the Customer Support Supervisor. 

Remote / In-Office requirements:

• This position can be partial or fully remote; however some mandatory meetings and events will need to be scheduled in person at our office in Manilla as directed by your supervisor.
• This role may require occasional night/weekend work and therefore doesn’t have set “business hours”; however most operations, meetings, and work is expected to be done during business hours M-F central standard time.”

The main responsibilities of a CUSTOMER SUPPORT ASSISTANT- STYLING include:

• Support the styling of customer edits through basic service and quality control tasks. 
• Utilize the customer profile, requests, and feedback to complete a partnered service with the customer. 
• Build relationships and communicate with customers by writing a personalized, thoughtful note. 
• Meet quality and efficiency standards. 
• Be the system expert. Navigate and adapt through frequent system and process changes.