Job Description
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Associate Business Development Manager for an exciting new opportunity, based in the United States.
In this role you will manage a variety of sales and operational functions including: contact relationship management, pitches and proposals, sales prospecting, business/relationship intelligence and internal communications. The Associate Business Development Manager is expected to support the on-going development of our sales pipeline, to build relationships, and to grow new business.
In this high-profile role you will initiate and manage direct sales/marketing efforts with targeted large law firms and corporations to increase revenue and build brand loyalty around our eDiscovery products and services across Europe. You will also be responsible for generating new legal and technical contacts in law firms and corporations to foster relationships and assist in project strategy and consultation on electronic evidence industry updates.
Working from the US, the candidate must be confident, highly self-motivated, and able to gain credibility as a trusted advisor with lawyers at all levels including law firm partners, and our C-Level corporate clients, as well as serve as a collaborative and assertive liaison with corporate purchasing departments.
Remote, work from home opportunity.
Responsibilities
- Track relationships and connect-the-dots in support of business development opportunities. Also, maintain marketing lists for specific events and other interactions using Salesforce
- Support sales and marketing activities to include lead generation, new business prospecting, management of existing accounts and networking
- Pursue and facilitate opportunities to expand market share with existing and new clients, including identifying prospects for cross-selling and supporting account-specific development tactics in conjunction with relationship partners to promote and expand eDiscovery products and services across the US.
- Collaborate with nominated Business Development Directors to identify and evaluate potential clients, and coordinate efforts to proactively engage targets, while tracking ongoing outreach.
- Prepare thoughtful, substantive pitches and proposals tailored to specific matters and practice areas. Conduct original research and produce corresponding narratives including factual findings, statistics, etc., in support of specific pitch opportunities. Track all pitches to evaluate pipeline, wins/losses and trends by client type, practice, industry, etc.
- Partner with the US Sales team to produce timely, targeted thought leadership and client training materials aligned with anticipated client needs, lead generation and client relationship development or in response to specific requests.
- Coordinate high-quality in-person and virtual events and speaking engagements for groups of various sizes, including providing on-the-ground support, leading speaker and attendee preparation and supporting follow-up with generated leads, as well as tracking ROI.
- Using established and new/be-spoke lead generation and prospecting methods, generate and close new project opportunities to achieve maximum revenue goals and personal objectives
- Foster strong, meaningful, and commercial relationships at all levels within nominated accounts
- Handle all customer contact professionally and promptly, providing the highest level of customer service, resulting in a high volume of activity
- Manage customer expectations, ensuring that the highest level of education and consultancy is available
- Liaise with all internal departments to ensure that opportunities are maximized with customers
- Facilitate and conduct on-site seminars and presentations at prospective or current customer sites
- Attend industry exhibitions, conferences, seminars, and networking events
- Ensure that all account information is accurately entered into business systems and records are maintained
- Manage workload and duties efficiently through effective use of time to ensure individual and company goals are met
- Willing to travel both domestically and internationally, often at short notice,
- Ad-hoc duties as may be required
Qualifications
- Strong educational background is preferred
- A proven track record of success in the US is essential. Demonstrated ability to create new business development opportunities via phone and face-to-face meetings
- Candidates will have a strong understanding of eDiscovery services
- Ability to sell at all levels
- Experience in a consulting environment or capacity is advantageous
- Contacts within corporate general counsel and law firms at partner level is desirable
- Direct knowledge and/or experience in litigation, regulatory investigations/disputes, insolvency, competition, and anti-trust law would be an advantage as would an understanding of Electronic Discovery software tools
- Excellent communication and interpersonal skills, confident, articulate, and professional. Strong relationship building ability
- Highly developed listening skills: can clearly understand client needs and develop credible business value propositions
- Strong computer skills with a good working knowledge of customer relationship management software
- Excellent written ability; produces high quality reports and business correspondence.
- Strong attention to detail and analytical ability
- A positive self-starter attitude, determination to succeed and commitment to teamwork are essential
- Excellent written and verbal English is essential. Fluency in another European language would be advantageous
Why You will Love Working for KLD
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $65,000 to $95,000 and sales commission plan eligibility.
- This position is 100% remote and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
- Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
- Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
- Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
- A focus on continuous professional development through various training and education reimbursement programs.
- A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
- A surrounding team of mission-driven individuals who genuinely love what they do.
- Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
- Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
- FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
- 401(k) with employer match to help our employees achieve financial success.
- KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
- To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.
Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
Texas PI# A04094801
