Technical Operations Associate

At Kroo Bank, we are charting the future of banking with our groundbreaking technological innovations and unique digital services. The rapid advancements in the fintech sector necessitate ongoing evolution in the roles and responsibilities of our bank to effectively tackle new business opportunities and challenges. We are dedicated to consistently updating our job descriptions to ensure we continue to lead in banking innovation.

How you will contribute and key responsibilities: 

As a Technical Operations Associate, you'll play a critical role in assisting with the Operational Resilience, efficiency, and reliability of our platform. Working within the Technical Operations Team, you'll utilise your technical expertise to support risk management, automate processes, and enhance system performance. Collaborating closely with teams across the business, you'll help foster a culture of continuous improvement and operational excellence. Other responsibilities include:

• Assist in logging and tracking vulnerabilities and risks, coordinating with internal stakeholders to ensure comprehensive risk management in line with FCA & PRA regulations.
• Support the development and maintenance of a comprehensive library of scenario tests, including Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises for business services.
• Monitor and report compliance with Key Risk Indicators and impact tolerances, assisting in the implementation of Incident Management/Service Level Objectives (IM/SLO) reporting to track performance of services..
• Assist in conducting regular self-assessments to evaluate compliance with regulatory standards, document findings, and assist in implementing action plans to address gaps or deficiencies.
• Assist in maintaining and testing Business Continuity Plans (BCPs) to ensure readiness for any disruptions.
• Support robust processes for managing incidents and changes.
• Utilise Make.com to assist in creating automation scenarios that enhance operational efficiency.
• Participate in the on-call schedule for Major Incident Management.
• Stay abreast of industry trends and best practices in operational resilience, introducing innovative tools and technologies to drive improvements.
• Document system design and operational procedures, sharing knowledge across teams to foster a collaborative working environment.

Requirements

While not essential, the following experience is highly desirable in our ideal candidate for this position:

• Versatility and Quick Learning: Ability to quickly grasp new concepts and technologies, adapt to changing environments and requirements, and effectively implement new ideas.
• Data Analysis and Insight Generation: Proficiency in analysing data patterns to identify potential faults and enhancements. Capable of providing actionable insights and recommendations for system improvements and training team members in data analysis techniques.
• Solution-Oriented Problem Solving: Skill in identifying root causes of incidents and implementing effective solutions to improve service reliability. Ability to actively contribute to team discussions on reliability and guide junior team members.
• Project Management and Execution: Competence in managing tasks and projects efficiently within established timelines. Ability to adjust plans as necessary to meet changing requirements and contribute to team projects with growing independence.
• Effective Decision-Making: Strong decision-making skills, considering both immediate and long-term implications. Ability to engage stakeholders appropriately and make independent decisions in most situations.
• Process Adherence and Improvement: Adherence to incident and change management processes effectively. Capability to manage medium to high complexity incidents and changes confidently, and contribute to the improvement of existing processes.
• Service Architecture Understanding: Comprehensive understanding of service architecture. Ability to provide valuable insights for architectural decisions and discuss architectural elements independently.
• Supplier Relationship Management: Skill in building and maintaining positive relationships with suppliers, addressing challenges independently, and contributing to stronger supplier connections.
• Risk and Business Continuity Management: Ability to support logging and tracking of vulnerabilities and risks, ensuring comprehensive risk management in line with FCA & PRA regulations. Assist in maintaining and testing Business Continuity Plans (BCPs) to ensure readiness for disruptions.
• Automation and Operational Efficiency: Proficiency in utilising Make.com and other automation tools to create scenarios that enhance operational efficiency. Continuously seeking opportunities to automate processes and improve productivity.
• Industry Knowledge and Innovation: Awareness of industry trends and best practices in operational resilience. Capability to introduce innovative tools and technologies to drive continuous improvements and operational excellence.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• 30-minute people screen with our talent acquisition specialist via google hangouts.
• 1-hour technical interview interview via google hangouts.
• 45-minute final interview via google hangouts.
  

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on-site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.