Technical Support and Systems Administrator

Hiring Position: Technical Support and Systems Administrator: (Open to any Nationalities)

Working Location: Bangkok, Thailand (BTS and MRT Accessible)

Working Condition:

• Hybrid working mode with 2 days' work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year

Pay Rate: THB 50K to THB 70K

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ABOUT THE POSITION:

Responsibilities

• Serve as the first point of contact for user issues, providing first-line technical support and guidance.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain workstations, laptops, and other end-user devices (MECM).
• Manage user accounts and groups (AD DS).
• Maintain the IT asset inventory.
• Collaborate with IT teams to design and implement efficient workflows and processes.
• Create and maintain process documentation to support change and knowledge transfer.

Education

• Minimum bachelor's degree in computer science/engineering or equivalent experience.
• Relevant certifications (e.g., AZ-900, MS-900, CompTIA A+) are a plus.

Language Skills

• Excellent communication skills in English (both written and oral) to work with international customers 

Experience and Skills

• Proven experience as a Helpdesk Support Engineer or similar role.
• Strong knowledge of the Microsoft Modern Workplace is mandatory.
• Excellent problem-solving skills and ability to handle technical issues.
• Strong communication skills, including the ability to write concise and accurate technical documentation.
• Understanding of security and compliance standards applicable to enterprise IT systems.
• Knowledge of client, server, network, and internet technologies fundamentals.
• Familiarity with Citrix Virtual Apps and Desktops, Microsoft Endpoint Configuration Manager, Active Directory Domain Services is advantageous.
• Familiarity with ticketing systems (e.g., OTRS, ServiceNow) and ITIL framework is advantageous.
• PowerShell administration skills are preferred.

Non-technical Skills Required

• Strong communication skills and ability to work in a team environment, including sensitivity to diverse global work culture and community.
• Customer service-oriented and ability to quickly establish comfortable and effective working relationships.
• Excellent organizational skills.
• Highly motivated self-starter wanting to make a difference.