Analyst II Infrastructure Services (Voice Admin) - Remote

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Essential Job Functions:

• Work directly for the customer in whatever Network or Voice requirement is needed at the time.
• Support Cisco networking hardware.
• Participate in the implementation of new or refreshed networks
• Work daily Incident and service requests Service Now (SNOW)  tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device, VoIP and Local Area Network issues with the assistance of the Network Engineer.
• Support the completion of changes and maintenance within approved Maintenance Windows
• Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
• Support Cisco & Avaya VOIP PBX, voice mail phone system.
• Trouble shooting customer connection issues, configuring jacks, installing/repairing phones
• Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines
• Position supports all of the digital circuits as well as the wireless access points located throughout the site.
• Provides site Smart hands support for network and voice engineers
• Participation in the On Call rotation to provide 24/7 Network & Voice system support

Responsibilities:

• Onsite resource position responsible for service installation and turnup. Coordinates, tests, turnups of regulated network services circuits, configures equipment (I.E. Voice related), and tests application of new service installation.
• Maintains service by being on call 24 hours a day, 7 days a week for resolution and service restoral of customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.
• Installs primary product equipment (Voice & Data) and associated support devices.
• Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).

Location:

• This is a remote opportunity within the United States, but candidates who have the ability to be on-site in Marlborough, Massachusetts will be preferred.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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