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Account Manager (Active Pooling)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

At least 2 years experience in account management or similar customer-facing role, Proficiency in CRM software and MS Office Suite or Google Workspace.

Key responsabilities:

Manage assigned accounts, ensure client satisfaction and retention
Develop strong relationships with clients, recommend solutions, track KPIs

Catena Human Resources, Staffing & Recruiting SME https://www.pearltalent.com/

2 - 10 Employees

See more Catena offers

Job description

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Job Title: Account Manager
Working Schedule: Overlapping US hours
Type of Contract: Independent Contractor

About the Role:
In this customer-facing role, you will be responsible for managing a portfolio of assigned accounts. You will act as the primary point of contact, developing strong relationships with clients and ensuring their needs are met. You'll also be tasked with identifying upsell and cross-sell opportunities to drive revenue growth.

Duties and Responsibilities:

Manage assigned accounts, ensuring client satisfaction and retention
Develop and maintain strong, long-term relationships with key decision-makers
Proactively identify client needs and recommend solutions
Act as a trusted advisor, providing ongoing support and guidance
Manage client expectations and effectively communicate project timelines
Negotiate and close renewal agreements
Identify upsell and cross-sell opportunities to maximize account value
Collaborate with internal teams (e.g., Sales, Marketing, Customer Service) to deliver exceptional service
Track and report on key performance indicators (KPIs)
Maintain a deep understanding of the company's products and services

Requirements

At least 2 years of experience in account management or a similar customer-facing role
Proficiency in CRM software and MS Office Suite or Google Workspace
Proven track record of exceeding customer satisfaction goals
Strong communication, interpersonal, and negotiation skills
Excellent organizational and time management skills
Ability to work independently and as part of a team