Support Specialist (FinCrime Analyst - External Enquiries) - English and Polish

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far 💫

A FinCrime Analyst is the key person to ensure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of challenges of the complex financial world 🕶

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Liaising with law enforcement

• Responding to Court Orders, DPAs and POs and complying with legislation like POCA and DPA

• Ensuring requests are completed within the applicable time scales

• Liaising with the legal team as necessary or preparing documentation for third party requests

• Conducting fraud-related investigations based on reports received

• Generating reports and creating alerts for suspicious activity

• Discussing FinCrime concerns with members of the company across all levels

What you'll need

• Proficient English language skills 

• Flawless Polish communication and writing skills

• Prior experience in a Retail Bank environment

• Experience dealing with external law enforcement and other government agencies

• Knowledge of Court Orders, DPA, PO and preparing witness statements

• Confidence in communicating with people at all levels both externally and within the organisation

• Close attention to detail

Nice to have

• Legal experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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