Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor’s degree or high school diploma, 2 years of Customer Service Call Center experience.

Key responsabilities:

  • Answer customer calls, chat, and emails proficiently
  • Enter orders accurately and efficiently
  • Maintain customer profiles, resolve complaints and issues
  • Develop strong product knowledge, report improvement suggestions
  • Meet individual and company goals
KMC Solutions logo
KMC Solutions Real Estate Management & Development Large https://kmc.solutions/
1001 - 5000 Employees
About KMC Solutions
The #1 flexible office space and fastest-growing EOR provider in the Philippines #DefyLimits 🚀
See more KMC Solutions offers

Job description

DUTIES AND RESPONSIBILITIES
 
  • Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
  • Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
  • Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
  • Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
  • Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
  • Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
  • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
  • Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
  • Meet and exceed individual and company goals

QUALIFICATIONS
  • Bachelor’s degree or at least high school diploma
  • Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
  • 2 years of Customer Service Call Center experience or comparable experience required
  • Hardworking, Flexible, proactive, and eager to work
  • Reliable and responsible
  • Experience in Zendesk and Shopify is a plus
  • The ability to work in a team environment (multiple people towards the same/similar goals) required
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
  • Must have an internet connection of 25mbs to able to qualify for work from home set up

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Real Estate Management & Development
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ShopifyCustomer SupportZendeskComputer Systems

Other Skills

  • Verbal Communication Skills
  • Microsoft Office
  • Reliability
  • Microsoft Windows
  • Proactivity
  • Teamwork
Are you interested?

Customer Service Representative (B2B) Related jobs

See more Customer Service Representative (B2B) jobs