Financial Empowerment Program Manager

Location:

Job Summary

At KeyBank, Corporate Responsibility is an enterprise-wide function that collaborates with all lines of business to strengthen our brand and reputation by fulfilling our purpose of assisting our clients, colleagues, and communities to thrive. KeyBank's priorities are Financial Inclusion, Diversity, Equity and Inclusion, Climate Stewardship, Data Privacy, and Security. These priorities are both an opportunity and an obligation in our culture driven by values and purpose. Within Corporate Responsibility, the Community Relations and Corporate Initiatives team is responsible for enterprise-wide community engagement strategy & accountable for teammate engagement and volunteerism.

Community Relations and Corporate Initiatives seeks a talented and motivated Financial Empowerment Manager, to join our dynamic team. We are looking for a candidate who will be responsible managing the development and execution of KeyBank's enterprise-wide financial empowerment programs, inclusive of leading strategy and implementation of volunteer tracking system and development of financial empowerment councils.

Responsibilities

• Lead implementation of enterprise-wide financial empowerment program
• Oversee the strategy and integration of all financial empowerment assets under one umbrella
• Develop impact measures, reporting, and storytelling strategy for all volunteer programs program
• Lead the design, deployment, management, and training of new enterprise civic engagement platform
• Develop train-the-trainer module for program, monitor adherence to policies and procedures for logging all relevant volunteer activities and events
• Achieve deep understanding and knowledge of Key products and services that support low- and moderate-income individuals and communities
• Serve as subject matter expert on volunteer and board service programming, issues and questions related to Community Development services as it relates to Community Reinvestment Act, advising senior executives and lines of business leaders on civic engagement programming and opportunities
• Augment visibility and reputation of KeyBank by deploying strategic event sponsorships, community outreach and programming within the framework of the national community engagement strategy
• Develop a signature volunteer recognition program to support and celebrate financial empowerment facilitators and teammate volunteers
• Work with enterprise learning/training to annually review and augment facilitator training programming
• Coordinate closely with the community bank and all client-facing lines of business, facilitate, and support regular meetings and communication among teammates
• Stand up Financial Empowerment Councils in each market, working closely with Corporate Responsibility Officers and Market Leadership to identify, train, and manage teammates to effectively lead local community engagement programming
• Design and develop civic engagement playbook and orientation for new Key teammates
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree in Communications, Marketing, Public Relations, or related field. (required)

Experience Qualifications

• 7+ years of experience in community engagement, event planning, or related roles. (required) and
• Strong organizational skills with the ability to manage multiple projects simultaneously. (required) and
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders (required) and
• Proficiency in Microsoft Office Suite and event planning tools (required) and
• Knowledge of community engagement best practices and current social issues (required) and
• Flexibility to work evenings and weekends as needed for events and meetings (preferred) and
• Passion for making a positive impact in the community and representing KeyBank's values (required)

Tactical Skills

• Experience with program development, program evaluation, supervision, and implementation.
• Represents the institution at community and professional organizations; serves on committees, conferences, and campus related activities.
• Collaborate with Corporate Responsibility Officers to drive Community Reinvestment Act (CRA) improvement based on objectives and action items established by the Corporate Responsibility Line of Business

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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