Implementation Project Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

The Opportunity

The position of Implementation Project Manager is within our Abbott Point of Care (APOC) Division.  It's a remote role, overseeing/managing the projects within the West Coast and will require local travel up to 75%.

The implementation project Manager will be working on providing best-in-class project management and execution of associated tasks of the company's portfolio of products; and engage with key personnel to streamline customer processes to better facilitate patient care through the use of the company's solutions. Support Field sales team (i-STAT Solution Specialists) to deliver sales growth by assuming post-close to Test of Record implementation responsibilities. Develop new innovative strategies to implement customer solutions at an expedited rate. The Implementation Project Manager functions as a laboratory project and account manager to facilitate implementations, build product value with existing customers to minimize declining business, and support field sales during the pre-close process to drive territory growth.

What you'll work on

Core Responsibilities of the Implementation Project Manager Role:

• Facilitate project management of the Implementation and Integration of customer point-of-care solutions, taking full responsibility for post-close responsibilities to shorten Implementation to revenue time with the goal of 60 days.
• The Implementation Project Manager will serve as the lead implementation resource providing effective and efficient project management of product installation and integration utilizing Implementation Best Practices. Coordinate involvement of customers, local i-STAT Solution Specialists, and other resources for executing successful utilization and adoption of i-STAT products at an accelerated rate. 
• Protect key base business in collaboration with field sales serving as the clinical lab resource.
• Support i-STAT Solution Specialists with the development and implementation of strategies to secure base business and reduce loss and declining business.
• Cultivate growth opportunities in targeted accounts by working as the pre-close Lab technical specialist.
• Support i-STAT Solution Specialists with pre-close implementation-based activities to expand sales of the company's portfolio of products in existing accounts and develop new business for targeted opportunities; engage in the process of restructuring an institution’s internal processes to better facilitate patient care utilizing APOC products; make educational presentations to audiences of physicians, nurses, medical directors, departmental and hospital administration concerning the most current trends in faster therapeutic turnaround times for clinicians who require immediate diagnostic results. 

Main Position Responsibilities:   

• Improve implementation efficiencies resulting in decreased implementation timelines of large volume, high priority, and/or highly complex implementations.
• Develop and execute implementation strategies; utilize available resources effectively; lead and participate on cross-functional teams.
• Develops and directs the execution of practices, projects, programs, and initiatives designed to maximize cartridge utilization.
• Develops strategies and directs resources necessary to deliver superior front-line customer support to the satisfaction of customers to ensure a positive impact on future sales and growth.
• Understand key customer needs and articulate the benefits of POCT at all levels.
• Maintain consistent momentum with multiple products and across multiple implementations and sales cycles.
• Demonstrate a thorough understanding of key product attributes and product demonstrations.
• Support as the product field expert.  
• Cultivate relationships with key internal and external customer stakeholders.
• Ensure that all administrative tasks are completed promptly and accurately.
• Mentor / train new staff; serve as lead Implementation Personnel and peer leader within the commercial organization.
• Travel up to 75% of the time to support business goals.
• Understand and comply with applicable EHS policies, procedures, and guidelines.
• Responsible for implementing and maintaining the effectiveness of the Quality System
• Adhere to and promote the Abbott Code of Business Conduct  

Minimum Requirements:

• Bachelor's degree or equivalent experience required; Associate's degree acceptable with comparable and relevant experience
• 1 year of experience in the healthcare industry 
• Willing and able to travel by all means of transportation (including overnight travel) up to 75% of the time to support business goals.
• Demonstrated ability to implement successful projects from start to finish.

Preferred Requirements:  

• Bachelor's degree, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related medical field of study.
• Requires 3+ years of working in the healthcare field with 1+ years in a clinical hospital position.
• 3 years of project management experience and/or demonstrated leadership role.
• Ability to influence and lead both with and without direct authority.
• Ability to, concisely, and accurately convey communications.
• Ability to confidently speak in public and lead training groups.
• Ability to form and develop long-term strategic and professional relationships; display socially and professionally appropriate behavior.
• Ability to work independently and in groups.
• Demonstrated leadership skills, initiative, critical thinking, and problem-solving skills.
• Strong organization, time, and project management skills.
• Background of superior customer service by managing key relationships with facility stakeholders.

     

The base pay for this position is

$72,700.00 – $145,300.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Support & Administration

     

DIVISION:

APOC Point of Care

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf