Help Desk Specialist at EX Squared Outcoding
88% Flex- Remote from:Anywhere, Latin America...
Help Desk Specialist at EX Squared Outcoding
Offer summary
Qualifications:
Proven experience in Help Desk support, Proficiency in English, Working knowledge of help desk software and databases, Strong client-facing and communication skills, Advanced troubleshooting and multi-tasking abilities, BS degree in IT or Computer Science is a plus.Key responsabilities:
- Provide technical support to users efficiently and accurately
- Solve fundamental technical problems as the front liner
- Support all assigned areas
- Ensure customer value is maintained
Job description
Your missions
Become an Outcoder as a Help Desk Specialist
We are looking for a Help Desk Specialist to provide technical support to users efficiently and accurately. You will be considered the firm’s front liner, solve fundamental technical problems, and support all assigned areas. The goal is to ensure that customer value is maintained to the standards set forth by the company.
What you’ll need to be successful:
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science, or equivalent will be a plus
About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution but also in enhancing that solution creatively by working closely with stakeholders to understand the business context.
#LI-REMOTE
Required profile
Experience
Hard Skills
Soft Skills
- Client-facing communication
- Problem-solving
- Customer service orientation
- ⭐ Proactive multitasking team player ⭐
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