Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
Job Summary:
The Compliance Assurance Analyst will be responsible for leading and executing complex audits on a variety of systems, applications, processes, key performance indicators (KPIs) and metrics to support best in class compliance standards for NRG Retail brands. This role will also be expected to identify cost efficiencies, process improvements and changes to promote an outstanding customer experience.
Essential Duties/Responsibilities:
- Create the scope and objective of an audit plan with leadership, gathering preliminary data and coordinating with cross-functional departments to set and track to deliverables
- Meticulously review the information gathered across multiple platforms, flagging areas of non-compliance against the rules and regulations as determined by the Electric and Gas Retail regulatory bodies
- Identify weaknesses and opportunities in the current environment, providing recommendations for corrective action
- Work with analysts to capture and create process documentation, creating standardized templates
- Compile all audit findings, and formulate solutions into an executable document to present to Regulatory, Legal, Functional Owners and leadership for discussion and approval
- Leverage Lean and Six Sigma principals to identify ways to eliminate waste and optimize processes
- Identify continuous improvement opportunities throughout processes
- Build and maintain a strong collaborative relationship with the Regulatory and Legal teams to ensure proper understanding and interpretation of state regulations
- Maintain metrics, communicating and tracking the progress of audits and audit results
- Provide status updates on individual deliverables and KPI targets on a weekly and monthly basis
- Support tracking progress on aged gaps and coordinate with process owners to organize conversations, follow up on outstanding tasks, gather resolution details and QA evidence
- Perform other duties as assigned
Working Conditions:
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Remote
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Travel minimal
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Standard 8-5, Monday – Friday, working hours expected
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Availability outside of normal working hours may be necessary and is dependent on business needs
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Reliable internet is required
Minimum Requirements:
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High school diploma or GED equivalent
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3+ years of retail energy (Electric and Gas) experience,
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2+ years of project management or business analyst experience or,
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2+ years of auditing experience and,
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3+ years of leveraging Microsoft tools such as Excel, Macro’s, PowerPoint, Teams, and Visio
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2+ years using Microsoft SQL Server or Power BI, with the ability to read/write script or build visuals
Additional Knowledge, Skills, and Abilities:
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Task and deadline driven, managing to deliverables
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Confident in presenting and speaking to leadership and with a cross-functional audience
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Excels in autonomous work, seeking out answers and solutions independently
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Manages multiple deliverables in a fast and ever-changing environment
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Embraces change, adapting quickly, with a desire for continuous improvement and growth
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Rapidly assimilate to numerous systems and applications
Physical Requirements:
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Physically in front of a computer, sitting and standing as desired, using standard computer equipment
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
