2024-7188_Software Engineer (Service Now Developer)

Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.

The developer is responsible for design, construction and unit testing of ServiceNow Forms. The candidate will collaborate with Business Analysts and SMES to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow Forms and other User Experience aspects of ServiceNow.

Job Responsibilities

• Design, architecture, maintenance and enhancement of ServiceNow Forms.
• Create and maintain the current state of the ServiceNow platform architecture documentation
• Gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.

Required Skills/Experience

• Knowledge of Javascript-based design, development and delivery of Service-Now solutions for IT Service Management (ITSM) including Incident, Change, Service Request, Knowledge, Problem, Asset, CMDB, Service Catalog, Service Portal, and Workflow customizations.
• Experience with server-side and client-side scripting in the Service-Now platform with Business Rules, Client Scripts, Ul Actions, and UI Pages. Proficiency with HTML, CSS, JSON and XML.
• Experience with using Service-Now technologies such as workflow/flow designer, reports, email notifications, email inbound action, SLA, ACL, GlideRecord, GlideAjax, and GlideSystem.
• Knowledge of ITIL methodologies and processes is a plus.
• Experience in Customer Service Management (CSM) is a plus.
• Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus.
• Experience in IntegrationHub/Orchestration is a plus.
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, ODBC. • With ServiceNow background (at least 2 years).
• Excellent written verbal and communications

Technical Skills                                         Proficiency Level                       Required / Optional

Javascript                                                            4                                                  R

HMTL/CSS                                                            4                                                  R

Workflow/Flow Designer                                       4                                                   R

Logical and Conceptual Data Modeling                4                                                   R

MS Office                                                              4                                                   R

JSON                                                                     2                                                  O

XML                                                                       2                                                  O     

Java                                                                       2                                                  O

AngularJS                                                              2                                                  O

• BS in Computer Science, Engineering, Mathematics, Economics, Information Management, Statistics, or related discipline
• 3-5 years professional experience