Offer summary

Qualifications:

Experience in providing support for telecommunications services., Proficiency in coordinating phone system changes (moves, adds, changes)., Experience with application support, preferably for AT&T UC Services., Advanced oral English and native Spanish language skills..

Key responsabilities:

Provide support to the user community for telecommunications business needs and services.

Coordinate, review, and perform all phone moves, adds, and changes.

Create and maintain documentation, reports, SOPs, and data spreadsheets.

Submit weekly status reports and perform other duties as assigned.

Job description

Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Telecom engineer :

Responsibilities

Provide support to the user community for telecommunications business needs and services.
Coordinate, review, and perform all phone moves, adds, and changes.
Provide application support for AT&T UC Services Global Enterprise Telephony custom app groups.
Collaborate with vendors to support projects and service requests.
Provided end-user training remotely.
Create and maintain documentation, reports, SOPs, data spreadsheets.
Submit weekly status reports.
Performing other duties as assigned.

Requirements

Experience providing support for telecommunications services.
Experience with coordinating phone system changes (moves, adds, changes).
Experience with application support, preferably for AT&T UC Services.
Ability to collaborate with vendors.
Experience in providing remote end-user training.
Ability to create and maintain technical documentation and reports.

Desired

Languages

Advanced Oral English.
Native Spanish.

Note:

Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/