Remote Tech Customer Spt Analyst III

Remote Tech Customer Support Analyst III

Are you passionate about driving customer success and motivated by client satisfaction?

Would you like to provide first-class guidance and support to the customer?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Provides technical support for deep applications (software/cloud).

Responsibilities

• Providing timely technical resolution to customer lifecycle issues

• Implementing complex business and customer solutions into the customer’s environment

• Providing customer engagement pre-sale to ensure technical environments and expertise requirements

• Capturing actionable insights on the customer’s technical operating environments to advise product/development teams to plan product features

• Resolving customer problems or coordinate internal and external resources to get problems escalated and influence product direction

• Identifying opportunities for additional products or implementation projects with customers to drive NET POS across the business

Requirements

• Experience with at least second line support specifically on software applications

• Experience in database support

• Demonstrate advanced problem-solving experience involving leading teams in identifying, researching/coordinating the resources necessary to effectively troubleshoot/diagnose complex issues.

• Have prior success extracting/translating findings into alternatives/solutions

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid

• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)

• Modern family benefits, including adoption and surrogacy

• Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.  

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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