Technical Support Engineers

Only candidate has fullfill the job requirements can apply.

As a Technical Support Engineer you will be responsible for:

        Helping resolve issues raised by internal users, at any time

        Responding to issues raised by chat or over the phone

        Contributing to a 24/7 team (in shifts)

        Evaluating situational urgency and, if needed, educating users how to properly report issues

        Applying quick fixes when possible and investigating possible root causes

        Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes

        Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution

        Maintaining the Support Runbook documentation along with the Development teams

        Communicating trend analysis to the product team

Job requirements

    Solid Computer Science fundamentals, excellent problem-solving skills.

    Competency in Java programming

    Good at communicating, in written form, complex issues to both technical and non-technical audiences

    Bachelors or Masters degree in Computer Science or related field from a top university.

    Able to work within the GMT+8 time zone

What we offer

    An exciting and passionate working environment within a young and fast-growing company

    The opportunity to work with a high performing team

    A competitive salary package

    The ability to work from anywhere in the world (assuming a stable internet connection)

    The chance of being a fundamental part of the team and make a difference

What will the process look like?

    Application: you will submit an online application form, which will take you less than 10 mins to complete

    Test: you will take a 60 min online test

    Interview: there will be 1-2 rounds of interviews

Salary

2400000 - 3600000 INR (Per Year)