Client Manager - Online Brand Protection

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out 

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍

✅The Role

As a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for. 

Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products. 

Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world. 

The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.

✅Responsibilities and Duties

• Oversee the day-to-day management of clients’ accounts
• Building and maintaining close relations with clients to achieve excellent customer satisfaction
• Oversee monthly reporting
• Coaching and training analysts to meet clients’ expectations
• Working independently and effectively with other team members in locations around the world
• Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
• Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
• Finding new and innovative ways to better protect client interests
• Perform in-depth investigations and identify key offenders
• Collaborate with other team members to ensure highest quality of service
• Attend and participate in client meetings

✅Essential

• Must have strong analytical, organizational, time management and problem-solving skills.
• Excellent interpersonal, communication, and customer service/Client Services skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members and clients in locations around the world
• Excellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challenges, conducting risk assessment, and implementing risk mitigation measures
• Excellent organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines
• Tech savvy and detail-oriented, driven to deliver high-quality client services
• Solution-driven and business-minded individual who takes a high degree of ownership in their work, has a strong belief in team success, and possesses the ability to make and communicate decisions to push projects forward
• Must have the ability to work alone and collaboratively within a team environment.
• Excellent skills in internet tools and the basic technology behind the tools (i.e. browser knowledge) 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Previous knowledge of Brand Protection would be ideal.