Director, UX & UR

About the role:

We're searching for a passionate and data-driven UX leader to craft intuitive and beautiful user experiences for our mobile and web applications. You'll collaborate closely with product, engineering, and other teams to translate user needs into seamless, user-centric designs that drive business growth.

In this hands-on role, you'll:

• Champion user research throughout the entire design lifecycle, from discovery to implementation
• Craft innovative and responsive UI/UX solutions that prioritize both functionality and visual appeal
• Develop high-fidelity prototypes and lead user testing to ensure design effectiveness
• Collaborate with cross-functional teams to ensure a cohesive user experience across all touch points
• Stay ahead of the curve by researching design trends and best practices

Do you have:

• A strong portfolio showcasing your expertise in UX design, user research, and mobile design?
• Experience working in a fast-paced, collaborative environment?
• A passion for data-driven design and a knack for translating insights into actionable solutions?

If you're a UX leader who thrives on creating exceptional user experiences, we want to hear from you!

What you’ll be doing: 

Craft exceptional user experiences that drive business growth:

• Lead collaborative research efforts with the product team to uncover user needs and translate them into intuitive designs
• Develop low-fidelity to high-fidelity prototypes that iterate on concepts and facilitate user testing
• Champion user-centered design principles to establish design standards, patterns, and guidelines for a cohesive user experience across all products
• Leverage data and user research to measure UX effectiveness and identify opportunities that improve customer acquisition, activation, and retention
• Drive user-centric decision making by conducting user research, analyzing data, and presenting findings to inform the product strategy and roadmap
• Architect the information landscape by overseeing, reviewing, and creating deliverables like information architecture, taxonomy, and content structures
• Own and spearhead research and design initiatives aligned with business goals, product strategy, market research, and customer feedback
• Become an advocate for users by building deep empathy and designing solutions that address core user pain points
• Evangelize the design vision by communicating strategies and insights to generate excitement and alignment across the organization.
• Stay ahead of the curve by actively researching industry trends, emerging technologies, and best practices in UI/UX design
• Champion continuous improvement by identifying opportunities to optimize product design and user research methodologies

A little bit about you:  

• Proven SaaS UX Rockstar: A standout portfolio showcasing your expertise in user-centered design applied to successful SaaS products
• User-Centric Champion: A deep understanding of UCD principles, human-computer interaction (HCI), and information architecture
• Research Ninja: Experience collaborating with user researchers and translating qualitative and quantitative data into actionable design decisions
• Design Powerhouse: Expertise across the UX spectrum, including strategy, experience/interaction design, user research, prototyping, and visual design
• Accessibility Advocate: A solid understanding of accessibility standards and a commitment to inclusive design
• Communication Virtuoso: Excellent communication, leadership, and organizational skills to effectively collaborate and gain buy-in from stakeholders
• Data-Driven Designer: Experience using product analytics tools and conducting user research to define and validate design decisions
• Agile Guru: Experience thriving in fast-paced, iterative design processes within agile/scrum environments

Bonus Points:

• Startup & Scaleup Savvy: Experience working at both startups and scaleup companies
• Well-versed in Design Research: Experience with both generative and evaluative research methodologies

Share our values: 

• Courage
• Ambition 
• Being Real
• Empathy
• Diversity 
• Connect
• Amplify
• Bias for Action
• Grow People
• Create the Future
• Self Leadership

What’s in it for you:

💵 Compensation range

• $159,610 - $185,000

🤝 Flexibility and time off

• A digital-first, distributed working model with flexible hours -- for this role, we will consider all applications from those based in Canada*, with the option to work from our Vancouver office
• 20 vacation days
• Holiday Closure:  December 25th - January 1st
• One paid day off on your birthday
  One paid volunteer day per year

🩺 Health and wellness

• A comprehensive benefits package including medical, dental, vision, and generous mental health support options – all available on day 1
• 12 personal wellness days
• $500 health and wellness allowance**
• Parental leave and planned reintegration program

🎓 Growth

• Org-wide and employee-led DEI and growth initiatives
  Professional development time and budget

🌟 More perks!

• One-time work-from-home allowance - $500
• Annual work-from-home allowance after your 1st year - $250
• An annual allowance of $1,000 that you can choose to use towards your vacation, or put toward your RRSP contribution**

* Please note that we currently do not have a legal entity set up to operate as an employer of record in Quebec. We thank you for your consideration but we are unable to accept candidates from Quebec at this time.

** These amounts will be prorated based on your start date.