Systems Support Engineer/Analyst (Web Applications and Databases)
72% Flex
Offer summary
Qualifications:
Bachelor's degree or higher., 2+ years technical support experience on web applications., Strong problem-solving skills., Excellent communication skills technical & non-technical., Familiarity with relational & NoSQL databases..Key responsabilities:
- Manage case queue in Salesforce.com & ServiceNow.
- Participate in bridge calls for high severity issues.
- Monitor alerts & resolve platform performance issues.
- Track tickets in JIRA for customer-reported bugs.
- Take ownership of projects & communicate updates.
Moody's Corporation
Financial ServicesLarge10001 Employees
aboutMoody's Corporation
Job description
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Problem solver, team player.
- Great communication & adaptability.
- Highly collaborative and adaptable.
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