Czech Service Desk Agent

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece! Want to start this next adventure? Check out this position!

We are pleased to announce a compelling opportunity for a Service Desk Agent position at one of the industry's forefront technology companies. As a key player in the IT support team, you will have the chance to contribute to the seamless functioning of cutting-edge technologies and support systems.

Our ideal candidate

For the vacancy as a Service Desk Agent is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.

Required skills

• Fluent in Czech
• Working proficiency in English
• Troubleshooting hardware and software, familiarity with OS and common applications.
• Strong communication, interpersonal, patience, and empathy.
• Analytical and critical thinking for efficient issue resolution, task prioritization.
• Basic understanding of networking concepts, ITIL framework knowledge is a plus.
• Accurate documentation of support interactions and solutions, reporting on common issues.
• Collaboration with cross-functional teams for issue resolution, willingness to share knowledge.
• Ability to adapt to evolving technologies and changing requirements, flexibility in a dynamic environment.
• Efficient time management to meet deadlines, task prioritization based on urgency and impact.

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

Location

Remote - must be based in Greece