Service & Sales Coordinator with experience in customer service for the Norwegian Market

We are growing fast in TTI, and we are therefore looking for a dedicated Sales Coordinator with experience in Customer Service for the Norwegian market to our Nordic headquarter in Copenhagen as soon as possible. You will become part of a strong customer service team of 13 dedicated individuals, one of whom is Norwegian, whose primary task is to provide professional consultancy to our customers and sales support to our account managers.  

Who is TTI Nordic? 

Curious about who we are? Don't miss out on our brand new and TTI Nordic company video here!

TTI is one of the world's leading companies in designing, developing, and marketing power tools, hand tools, accessories, forestry and gardening tools, as well as personal protective equipment under the market-leading brands MILWAUKEE®, Ryobi® and AEG®. We are known for our strong brands, innovative products, and excellent employees. We take great pride in viewing our customers as partners and strive to support their businesses in every way possible. Globally, we are 45.000 employees, and in 2023, our revenue exceeded 13.7 billion USD. Our Nordic headquarter is located in Avedøre Holme in Copenhagen.  

The role and Customer Service Team  

As our Sales Coordinator, you'll become an invaluable part of our team, where each day brings new challenges that you handle with ease and professionalism. We emphasize close collaboration across departments, where we share knowledge and lift each other up. We'll train you to become a specialist who masters all the "hacks" and tools, so you can offer quick and sophisticated solutions to our customers. With our strong support and your growing expertise, you'll become a key resource who consistently delivers top-notch customer experiences. 
More specifically: 
 

High quality customer Service 

You handle incoming inquiries by phone and mail in Norwegian and English. In addition, you support our customers processing their orders in our order system and Salesforce. Your focus is to find the best solution together with our customers and ensure they meet dedicated professionalism when contacting us. 

Collaboration across the organisation  

In your daily work, you'll be in contact with our account managers, assisting them in driving sales. Additionally, you'll collaborate with our talented and ambitious sales team during product campaigns and conferences.  

The job is a full-time job and working hours are Monday-Thursday from 07:30 – 15:30 and Friday from 07:30 – 15:00. The phones are open between 07:30 – 15:00. 

Who are you? 

We are looking for a Norwegian speaking colleague or a colleague with experience in customer service for Norwegian customers, who can create extraordinary customer experiences for our customers, while also being motivated by providing advisory consultancy for our Account Managers. You should love talking on the phone with customers, take ownership, and feel comfortable making decisions on your own - and you should thrive in a team where we collectively contribute to achieving results and goals. 

It is important that you are proactive, enterprising and flexible. You love to learn new stuff and are passionate about getting to know and understand our products. Someone who never says no and always steps up when an extra hand is needed.  

More specifically, you: 

• Have experience from a similar position 

• Possess a flexible and positive mindset when working with customers and colleagues, and being solution oriented and service minded is part of your DNA. 

• Thrive in a high pace environment.  

What we offer: 

Join our well-established company with market-leading products like MILWAUKEE® and Ryobi® and discover an exciting, independent role with amazing colleagues. Within our dynamic and supportive Customer Service Team, you'll have the opportunity to strengthen your competencies in sales and customer service and build a strong foundation for sophisticated customer and issue handling, enabling you to work at a high level of professionalism. 

 
As part of our team, you'll enjoy the freedom to work in your own way, with plenty of collaboration across departments. We provide all the training, tools and resources you need to excel in your role. We offer you a competitive salary + pensions scheme and a wide range of other benefits such as: 

• A big team with lovely, fun and dedicated colleagues.  

• Great management that focuses on your development 

• Lots of fun social events such as our summer party, winther party, sales events and conferences etc. 

• Flexibility to work from home 1 day a week.  

• Generous discounts on our power and hand tools, garden tools, accessories etc. 

• A range of in-house optional purchase health initiatives such as massage services 

• A beneficial pension and healthcare package 

We're situated on the first floor in Stamholmen 147, in Hvidovre, in our office accommodating 100 colleagues with plenty of parking spaces. Enjoy premium coffee and unlimited fruit and sparkling water right here in our office. On the ground floor, our canteen area provides a delicious in-house lunch service. Additionally, you can purchase fantastic sourdough bread, Wednesday buns (Onsdagssnegle), packed meals to go, snacks, beverages, wines and more. 

Want to apply for the position? 

We aim to find the best candidates, but we don't believe in lengthy formal cover letters... 

Therefore, if you want to apply for the job, simply click "apply" and then: 

1. Attach your CV  

2. Attach a document briefly answering these 4 questions: 

• What is your proficiency level in Norwegian, both written and spoken? Give us an idea of how often you speak and write in Norwegian and the level of complexity you are comfortable with. 

• What 3 words do you think your previous / current employer would describe you with. 
   

• Describe three things during a typical workday that motivate you and energize you. 

• Describe a situation where you provided assistance or service that you are particularly proud of. 

The recruiting process 

Afterward, we will contact you for a brief phone call, and if there's a mutual match, we'll schedule an interview as soon as possible. 

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