Technical Support Specialist - Payment Systems
75% FlexFull Remote
Mid-level (2-5 years)
- Remote from:Arizona (USA), California (USA), Florida (USA), Illinois (USA), Maine ...
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Technical Support Specialist - Payment Systems
75% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Offer summary
Qualifications:
Minimum of 2 years technical support experience in SaaS., Strong troubleshooting and problem-solving skills, especially in payment features..Key responsabilities:
- Provide expert support for payment processing solutions and integrations.
- Advocate for customers within Scratch, collaborate with teams, resolve technical issues promptly.
- Identify automation opportunities to enhance support efficiency.
- Enhance internal and external product documentation for clarity.
- Conduct live onboarding calls and offer comprehensive guidance.
Scratch Financial
Financial ServicesScaleup51 - 200 Employees
aboutScratch Financial
Job description
Your missions
Scratch Financial ("Scratchpay") is a financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratchpay has become the fastest growing financing provider in veterinary care, with our payment plans now offered in over 10,000 practices across the U.S. and Canada–ranging from dental offices to optometry clinics. We’re rapidly launching a new Point-of-Sale payment processing suite to help our providers create a better payments experience for their patients.
If putting compassion first, helping create groundbreaking products and continuously iterating & refining those products sound like you, then we encourage you to apply.
Scratch Financial is seeking a dynamic Technical Support Specialist - Payment Systems with extensive experience in technical support and API troubleshooting to join our expanding team. As a crucial member, you'll serve as the go-to technical guru for the Scratch servicing team, mastering our cutting-edge payment processing and communications products, with a strong emphasis on payment processing proficiency. Your mission will involve crafting and maintaining vital documentation for both internal and external audiences, as well as spearheading the implementation of innovative processes to enhance support efficiency. Join us in revolutionizing customer support!
What You'll Do
What You’ll Need
Scratchpay is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratchpay considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Effective communication of technical concepts.
- Efficient task prioritization in a fast-paced environment.
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