Bankcard Operations Specialist- AZ, ID, TX, UT (Remote)

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation's Card Operations department has an opportunity for a Bank Card Operations Specialist remote position. The schedule will be Monday-Friday, 9:30 AM-6:00 PM. **

The ideal candidate will have the necessary skills and experience to:**

• Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks, including issuing and reissuing credit and debit cards, answering clients inquires, researching clients’ statements and general maintenance of credit card accounts.
• Handle customer complaints.
• Be responsible for requested account maintained and documentation management related to client accounts.
• Perform other duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and 1+ yrs experience with bank/credit cards operations and processing or other directly related experience. A combination of education and experience.
• Basic knowledge of various types of various types of bank/credit card operations processes and procedures, including issuing and reissuing cards.
• Must have good customer service and communication skills, both verbal and written.
• Ability to research and solve issues.
• Good decision making, problem solving and analytical skills.
• Strong attention to quality/detail.
• Working knowledge of various pc software; including Microsoft products.
• Must be able to type a minimum of 50 wpm.