Associate Technical Support Analyst
77% FlexFull Remote
- Remote from:South America, North America, Central America...
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Associate Technical Support Analyst
77% Flex
Remote: Full Remote
Work from: South America, North America, Central America
Offer summary
Qualifications:
Advanced technical skills with Java or C#, JavaScript, HTML, and database queries, Familiarity with RESTful API calls, debugging, AWS, Salesforce, and ITIL is a plus.Key responsabilities:
- SME for incident resolution and post-incident reviews
- Provide advanced technical support, create knowledge base, and escalate issues to Tier 3
- Conduct testing, communicate with customers, and assist with new features
Job description
Your missions
WHO WE ARE
The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually.
Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
About the team:
The Tier 2 team provides technical services externally to merchants and internally to other Trustly teams such as Business Operations, Risk, Integrations, Customer Success, and Product. This will include services such as investigation and resolution of queries and real-time merchant technical escalations, as well as technical developer support. The team also manages incidents, proactively and reactively, following ITIL best practices. Services will also include work on improving internal and external documentation, developing internal tools to support daily activities and provide support 24/7 in on call rotation.
What you will do:
Who you are:
Plus, ideally:
Our perks and benefits:
#LIRemote
Check out our Brazil Life page on Linkedin or our Glassdoor for more details about Brazil, our culture, and much more.
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
Want to make a difference in a fast-growing business? Apply now!
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Team player
- Analytical thinking
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