Customer Success Associate
72% FlexFull Remote
Full time
- Remote from:India
Request priority access (3/3)
Customer Success Associate
72% Flex
Offer summary
Qualifications:
Proven customer-facing experience, Excellent communication skills, Strong problem-solving abilities, Empathetic approach, passion for customer experience, Basic understanding of [industry/sector].Key responsabilities:
- Proactively engage with customers to understand needs and provide assistance
- Effectively address inquiries, concerns, issues through various channels
- Develop in-depth product knowledge to guide customers
- Advocate for customers within the company, contribute to improvements
- Assist in onboarding, provide training, gather feedback for improvement
The 1% Club
Edtech: Education + TechnologyStartuphttps://bit.ly/Onepercentclub1
11 - 50 Employees
aboutThe 1% Club
Job description
Your missions
Responsibilities:
- Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
- Query Resolution: Effectively address customer inquiries, concerns, and issues through various communication channels (email, chat, phone), ensuring a positive resolution.
- Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
- Customer Advocacy: Advocate for the customer within the company, ensuring that their feedback is heard and contributes to product/service improvements.
- Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
- Feedback Collection: Gather and document customer feedback, collaborating with internal teams to drive continuous improvement.
Qualifications:
- Proven experience in a customer-facing role, preferably in customer support or success.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Empathetic approach and passion for delivering exceptional customer experiences.
- Ability to adapt to a fast-paced and evolving work environment.
- Basic understanding of [industry/sector] is a plus.
Required profile
Experience
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Excellent communication skills
- Empathetic approach, problem-solving abilities
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