Product Support Engineer - Remote
72% Flex
Remote: Full Remote
Work from: Ireland
Offer summary
Qualifications:
Minimum 6 months experience with BigCommerce platform, Deep knowledge of DNS, SSL, and technical infrastructure, Expertise in frontend/full-stack development languages, Strong understanding of BigCommerce API, Experience with logstash, rundeck, and Github.Key responsabilities:
- Analyze and develop solutions for complex technical issues
- Test and report defects, provide code fixes when needed
- Support product development and features for customer requests
- Participate in pre-release activities and improvements
- Assist clients with custom API solutions
Job description
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Exceptional communication skills
- Proactive team player with time management skills
- Helpful and customer-oriented mindset
- Analytical and problem-solving attitude
- Flexible schedule to support global teams
- Belief and dedication to teamwork
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