Business Analyst

Summary

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

As a Business Analyst (BA) within Technology & Data Solutions, you are not just filling a role—you are stepping into a key position that fuels the interface between our technology capabilities and business ambitions. Your mission is to forge robust, trusted partnerships with business leaders, transforming complex puzzles into clear technology-driven opportunities.

In this dynamic role, you will be at the heart of delivery teams, championing the translation of business puzzles into strategic technology solutions. Your day-to-day will involve diving deep into business processes, pinpointing opportunities for innovation, and aligning technological outcomes with our broader business objectives. By meticulously analyzing and refining processes, you will play a crucial part in propelling the organization forward, helping to accelerate our pace of change and innovation.

• Strategic Partnership Development: Build and cultivate strong, trusted relationships with business leaders to effectively translate complex business needs into actionable and concise requirements.

• Stakeholder Engagement: Act as a liaison between business units and technology, ensuring clear communication and understanding of processes, tools, and methodologies.

• Advanced Requirement Gathering: Lead and facilitate engaging meetings and workshops with key stakeholders to meticulously gather detailed business requirements, ensuring all voices are heard and needs are addressed.

• Data-Driven Analytics: Collaborate with Data & Analytics teams to identify and understand insights and opportunities for performance measurement.

• Collaborative Solution Design: Work closely with the Systems team to craft and refine technology solutions that resonate with business objectives, enhancing operational functionality and user experience.

• Proactive Process Improvement: Continuously identify and address inefficiencies in existing business processes, championing initiatives that drive substantial improvements.

• Process Documentation and Analysis: Establish and maintain a consistent, balanced and fit for purpose approach to documenting processes, enabling process owners to take ownership.

• Holistic Systems Thinking: Employ a comprehensive approach to understand how different system components interact and the implications of these relationships over time and within larger systems contexts.

• Supportive Project Management: Provide robust support to project managers by assisting in the planning and oversight of project timelines and deliverables, ensuring projects stay on track and meet predefined goals.              

• Effective Stakeholder Engagement: Serve as a critical liaison between business units and IT, facilitating clear and effective communication and ensuring a mutual understanding of processes, tools, and methodologies.

• Critical Incident Response; Serve as point person for initial triage of cross-functional system issues and coordination of response teams.

• Purpose-Driven Documentation: Generate clear, consistent documentation tailored to meet project needs and objectives, ensuring it facilitates understanding and progress without adding unnecessary complexity or causing delays.

• Quality Testing and Validation: Coordinate closely with the Systems and Data Analytics teams to ensure that all applications not only meet the business requirements but are also robust and defect-free.

• Experience: 3+ years of experience in a business analyst role within an IT or business data environment, with a demonstrated focus on process and systems analysis.

• Technical Skills: Familiarity with ERP systems, CRM software, project management, and/or business process management systems is highly desirable.

• Analytical Skills: Strong analytical and problem-solving abilities with a keen attention to detail.

• Process Analysis Skills: Ability to map and document processes, identify critical points for improvement, and understand the overall impact of changes within the business workflow.

• Systems Thinking Skills: Strong capability in understanding complex systems, synthesizing information from various sources, and providing insights into how changes can affect the whole system.

• Communication Skills: Excellent written and verbal communication skills. Ability to present complex data and project outcomes in an understandable manner.

• Interpersonal Skills: Strong team player and capable of working in cross-functional teams.

• Domain Expertise: Experience with key business domains such as Sales, Marketing, Customer Success, Finance or HR considered a strong asset.

• Educational Background: Bachelor’s degree in Business Administration, Information Technology, or equivalent experience and certifications.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.