Customer Success Manager

Company Summary

As the recognized global standard for project-based business, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees, who are united by a passion for learning, growing, and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Please check www.deltek.com for more information. **

Business Summary**

The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career. **

Position Responsibilities**

• Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services
• Increase lifetime value of the Customer through greater advocacy and reference ability; serving as a customer advocate in the evolution of Deltek Replicon products and platform functionality integral to the customer's success
• Provide customers with joint success plans, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product and showcase ROI
• Capture customer feedback and convey effectively to internal teams to enable ongoing improvement of products and services
• Protect and grow revenue on the existing install base, managing customer life-cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn
• Understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Deltek Replicon solutions fit their ongoing business strategy
• Master Deltek Replicon’s innovative system for managing customer growth and building strategic relationships
• Manage and retain revenue for a territory's install base of accounts. Run it like an autonomous business
• Generate demand for additional products and services within the install base of customers and grows the existing revenue base by identifying upsell/cross sell opportunities

Qualifications

• Proven track record of establishing yourself as a strategic trusted advisor to clients.
• 3-5 years Customer Success or Account Management experience who loves being in a competitive environment that is driven to meet targets.
• Self-starter who can own ongoing customer success of large, medium and small customers.

Travel Requirements

No **

Applicant Privacy Notice

**Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.