Custom Product Coordinator

Work Flexibility: Remote or Hybrid or Onsite

Stryker 

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 750 employees we have a strong presence in all capital cities across Australia and New Zealand. Our employees are passionate, set high standards and strive to deliver exceptional results in all that they do. This desire to achieve, combined with a great deal of hard work, has placed Stryker among the largest, best run and most admired companies.

About the Role

This role sits within Stryker's Custom Implants team who are responsible for using CAD Software to design 3D patient-specific implants that are used in surgeries all over the world. As a Custom Product Coordinator, your function will be to support the design team by coordinating surgical cases across the region on our CRM system and responding to urgent requests from our clinical field teams. Additionally, by bridging the gap between our Design Engineers and our Sales/Marketing teams, this role will be a key strategic driver of commercial growth for our Custom Implants division.

What You'll Do

• Oversees end-to-end communication and coordination of Custom Product process with global operations (design, manufacturing, logistics) and sales teams.
• Serves as the primary contact for APAC market for Custom Products, liaising with internal (division marketing, customer care, sales, distribution centers) and external customers.
• Manages shared Mailbox and Portal, handling daily inquiries from operations, field staff, customers, and vendors.
• Coordinates escalations beyond routine business, ensuring effective resolution.
• Collaborates with Customer Care, Logistic Carriers, and Custom Product Team for urgent deliveries.
• Works with GQO, R&D, Marketing, Operations, and Sales departments to enhance processes and address issues.
• Responsible for supporting and reporting key indicators such as lead time, monthly performance, and trend tracking.

About You

• A relationship driven executer who thrives in a fast-paced environment
• Have strong ability to collaborate cross-functionally and manage changing priorities
• Experienced in a highly customer-facing environment (e.g. customer service, airline industry, call centre sales etc.)
• Strong attention-to-detail with great problem solving skills
• Strong intercultural communication skills and ability to partner effectively with global sales & operations teams

Culture & Benefits 

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities. 

Some of our benefits include 

• Join one of Australia’s Best Places to Work in 2020! 
• Multiple financial benefits including health care, financial wellbeing, insurance benefits. 
• Ongoing training and opportunities for career progression 
• Paid Parental leave schemes 
• Volunteer Days 
• Being part of one of the world’s largest and most recognizable brands. 
• Excellent team culture – we have fun whilst we work! 
• A Leader who will support & guide you throughout your career 
• Access to employee benefits 
• Access to our career and self-development program from day one 
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes! 

To join us, click 'Apply' now!