Customer Service Agent - Fully Remote
72% FlexFull Remote
- Remote from:Connecticut (USA)
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Customer Service Agent - Fully Remote
72% Flex
Remote: Full Remote
Work from: Connecticut (USA)
Offer summary
Qualifications:
Experience in customer service, Excellent communication skills.Key responsabilities:
- Provide exceptional customer service through virtual channels
- Assist customers with order inquiries and issues
- Collaborate with logistics for timely customer resolution
- Maintain accurate records of interactions and improve processes
Avansel Recruitment - HR Consultancy in UK
Human Resources, Staffing & RecruitingStartuphttps://avanselrecruitment.co.uk/
2 - 10 Employees
aboutAvansel Recruitment - HR Consultancy in UK
Job description
Your missions
We are currently seeking a Customer Service Agent to work remotely for a team based in Manchester . **
Salary & Terms**
- Competitive annual compensation: £28,000 - £32,000, based on your experience and e-commerce customer service expertise.
- Fully remote role: Work from the comfort of your home while making a significant impact on customer satisfaction.
- Flexible work hours: Tailor your schedule within standard business hours for optimal work-life balance.
Role & Responsibilities
- Provide exceptional customer service through virtual communication channels.
- Assist customers with order inquiries, product information, and shipping details.
- Resolve customer issues related to returns, refunds, and order discrepancies.
- Collaborate with logistics and fulfillment teams to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions and contribute to improving customer service processes.
Minimum Requirements
- Experience in customer service.
- Excellent communication and interpersonal skills for remote interactions.
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Remote communication skills
- Customer-oriented mindset
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