IT support specialist

At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively. **

The Role**

You Will Be Responsible For

• Providing technical support to end-users by diagnosing and resolving hardware and software issues.
• Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
• Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
• Driving the administration, setup, and support of macOS and Windows-based systems.
• Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.
• Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.
• Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.
• Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
• Ensuring the documentation is up-to-date and add new documents when necessary.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or a related field.
• You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.
• You possess expertise in managing MacOS and Windows-based environments.
• You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.
• You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.
• You are an excellent problem-solver with the ability to work well in fast-paced environments.
• You can work independently and can prioritize tasks when faced with multiple priorities.
• This role requires you to work night shifts (9:00 pm to 6:00 am IST)

What's on Offer?

• Join a strongly-backed, fast growing B2B SaaS startup
• Excellent scope for growth & development while working in a regional team