Long-Term Disability Case Manager - Remote

Symetra has an exciting opportunity to join our team as a Long-Term Disability Case Manager!

About The Role

In this position, you will make timely, accurate, and customer-focused Long-Term Disability claim decisions. You will work closely with internal and external sources to gather data, compare it to the contract and procedural documents, conduct an analysis, and engage peers and management as appropriate. You will communicate verbally and in writing and fully use the claim system with high attention to detail and accuracy.

LTD claim decisions handled by this position can be quite complex and because these claims can have an elongated duration and the dollar amounts exponentially impact what is due, the risk exposure to the corporation can be substantial. Successful candidates should be able to develop solutions through analysis and research or create a new point of view using existing solutions. The level of independent judgement assigned to this position increases over time. **

What You Will Do**

• Render timely, accurate, and customer-focused LTD new and ongoing claim decisions.
• Reach out internal and external sources to collect relevant clinical, vocational, employer, and financial information.
• Compare captured information to the terms, limitations, and conditions of the contract and applicable procedural documents. Render the claim decision as quickly as possible.
• Document the claim systems in an accurate and comprehensive manner while maintaining efficiency.
• Prepare and disseminate articulate written and verbal communication to appropriate internal and external contacts.
• Prepare, update, and use a claim management plan to attain the most appropriate outcome.
• Remain in full compliance with regulatory requirements and operational standards. Meet or exceed claim team operational metrics.
• Maintain an outstanding level of empathetic customer service in all interactions. Take appropriate actions to earn the claimant’s and employer’s trust and confidence. Anticipate customer needs and act.
• Work as a team to support one another, cultivate high morale, and demonstrate a dedication to excellence.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “ Megan H. - Deputy Chief Compliance Officer

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst **

What We Offer You**

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $51,500 – $85,800 plus eligibility for annual bonus program **

Your Experience And Skills**

• 18 – 36 months of LTD claim experience
• Demonstrate an above average level of proficiency in LTD product and claim administration issues.
• Knowledge of federal and state regulations governing our products and services
• High School Diploma or equivalent required. College degree preferred.
• Familiarity with disability claim management concepts.
• Excellent understanding of medical terminology/pathology/anatomy.
• Articulate verbal and written communication skills.
• Adept time management and decision making skills
• High level of attention to detail
• Strong prioritization and multi-tasking skills
• Possessing or actively pursuing a New York Independent Adjuster license or other industry professional designations (e.g., FLMI, CPDM, etc.) is a plus.
• Strong proficiency with Microsoft Office and other software applications.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here . **

Creating a world where more people have access to financial freedom**

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers **

Work Authorization**

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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