Support Engineer, Oracle Supply Chain Management

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Position Summary

The role of the Support Engineer, Oracle SCM is to provide exceptional remote-based support for mission-critical Oracle eBusiness Suite SCM modules as part of our global Application Managed Services support team.

 Essential Duties & Responsibilities

• Responsible for Operations support for SCM modules, including Month-End Close, Year-End Close activities.
• Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs.
• Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems
• Provide new or modified application configuration to resolve incidents.
• Provide support for Integration testing, User Acceptance Testing during Release cycles.
• Replicate reported issues as needed for troubleshooting.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting.
• Advise end users and junior coworkers on application functionality and capabilities.

Experience

• 5+ years of Oracle eBusiness Suite experience in SCM, PO, INV is mandatory.
• Exposure to any of the following modules is desirable – Discrete Mfg / EAM.
• Strong Experience of providing operations and maintenance support to clients on Oracle EBS 11i (desired) & R12 is mandatory.
• Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory.
• Ability to write basic PL/SQL queries to debug is essential.
• Ability to develop test scenarios, support unit testing and user acceptance testing.
• Experience of creating functional specification (BR.100) and test scripts documents (TE.40) for custom objects
• Implementation experience would be an advantage but it not mandatory.
• Experience with localizations and global implementations would be an advantage.

Skills 

• Good communication skills, both written & verbal with ability independently handle conversations with client business users.
• Good analytical & trouble shooting skills and tenacity in problem solving.
• Should be an excellent team player.
• Ability to analyze & resolve medium complexity cases independently.
• Should be process oriented.
• Should have a customer centric approach towards any tasks assigned with ability to build strong working relationships with client stakeholders.