Social Media & Community Manager

ABOUT QUELL.

Quell is on a mission to make fitness gaming incredible. Our launch title lets you get fit fighting, running, leaping and dodging your way through an unforgettable fantasy world. We’ve built a game-changing wearable device which adds resistance, powerful haptics to the player’s actions without the need for a VR set-up.

The market is massive; our pre-launch marketing has already generated $1.5m in preorder revenue. We’ve secured over $15m in funding from top-tier VCs and angels, including Khosla Ventures and the founders of Twitch.

YOUR MISSION.

We are seeking a passionate and innovative Social Media and Community Manager to join our growing team. As the Social Media and Community Manager, you will play a pivotal role in shaping our brand presence across various social media platforms and nurturing a vibrant online community of fitness-gaming enthusiasts. 

• Build and nurture the Quell community across both customers and non-customer groups

• Supercharge the Quell Social Media following and reach across all relevant platforms (Meta, X, YouTube predominantly)

• Build and nurture Quell Community groups to enhance customer sentiment and engagement and drive broader reach for the Brand (Discord, Facebook, Twitch)

• Grow awareness and comprehension of the Quell product offering so that we can drive cost effective growth 

• Create best-in-class content for all channels that helps establish Quell as a high quality and credible fitness gaming company

YOUR RESPONSIBILITIES.

You will be responsible for devising and implementing social media strategies, creating compelling content, and collaborating closely with our Customer Service team to ensure a seamless and engaging user experience.

• Develop and execute Quell’s Social Media strategy to establish the role of each channel and inform how we go to market across all platforms

• Brief and develop content for use on all social media platforms (incl YouTube)

• Day to day management of our social media agency who are responsible for creative ideation and production

• Active community management across all relevant platforms (engaging in/fuelling relevant conversations on and off our pages, managing comments and DMs on pur pages)

• Building and nurturing active Quell communities on all relevant platforms (Discord, Facebook etc)

• Producing regular reporting and insight into the performance of our Social Media activity and delivering audience insights that can inform the wider business

• Collaboration with our CS team lead to ensure seamless ways of working across DMs/comments)

WHAT WE’RE LOOKING FOR.

An experienced Social Media & Community manager who is looking for their next career step in a high paced, high growth environment. We are looking for c.3-7 years experience in managing Social Media and Community responsibilities.  

You will also have:

• A passion for developing brands and communities

• Experience of scaling a brand’s social media presence across a range of platforms including Meta, X and youTube

• Experience in managing agencies or in house teams to brief and produce social media content

• Experience of hands on community management on social media platforms  

• A strong interest in gaming and/or fitness

• Strong written and verbal communication skills

EXTRA CREDIT.

• Experience working in a start up/scale up

• An understanding of other Marketing disciples (e.g. paid media)

This is a hybrid role, with Mondays and Fridays designated as office days.

BENEFITS.

• Stock options – we want everyone at Quell to take ownership of building our business together so we are pleased to offer all employees a stake in the business to share in our future success

• Flexibility – Hybrid employees have the flexibility to work from home on Tuesdays, Wednesdays and Thursdays – we all get together in the office on Mondays and Fridays to plan, collaborate and socialise together

• Work from anywhere – the opportunity to work for up to 10 days per year outside of your country of employment

• Parental leave – equal, enhanced parental leave of 6 weeks full pay for all new parents, plus further maternity, adoption and shared parental leave in line with statutory requirements

• Pension scheme – Quell will contribute 3% alongside an employee contribution of 5% of your qualifying earnings

• Holiday allowance – we offer 25 days annual leave + bank holidays. We also give all employees the days off in between Christmas and New Year (an extra 3 days of holiday!) and the opportunity to use up to 5 bank holidays on days that are most meaningful for you

• £300 per year wellbeing budget to spend via our wellbeing platform, Heka

• £300 per year personal learning and development budget to spend on the resources that work for you, in consultation with your Line Manager

• Access for you and your dependants to our employee assistance programme and private telemedicine service 365 days a year, providing you with support for your mental and physical health, as well as financial and legal matters

• Cycle to Work scheme – a tax efficient way to purchase a new bike, with most people saving at least 33%

• PureGym discount – we have a PureGym on site at our offices in Oval, with a 5-10% discount on membership

• Game and book library – we want everyone at Quell to have the resources to learn – whatever book you want to read or game you want to try, let us know

• Regular team socials – bringing everyone together (both virtually and in-person) to celebrate our successes

• Little extras – we want everyone to be comfortable and at their best at work, so we provide complimentary coffee/tea, fresh fruit and snacks throughout the day

In line with the Equality Act 2010, should you require any reasonable adjustments to the application process please let us know via the application form and we will get back to you to discuss your requirements as necessary.