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  • CUSTOMER SERVICE REPRESENTATIVE - P2P (POLAND)
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Customer Service Representative - P2P (Poland)

84% Flex
Full Remote
Junior (1-2 years)
  • Remote from:Europe
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Customer Service Representative - P2P (Poland)

84% Flex
Remote: Full Remote
Experience: Junior (1-2 years)
Work from: Europe...

Offer summary

Qualifications: 1+ years of customer facing experience, Strong IT skills for technical queries, Fluency in English and native language.

Key responsabilities:

  • Arbitrate customer disputes and maintain safety
  • Use customer insights for product improvements
  • Act as Voice of the Customer
  • Conduct surveys to gather customer feedback
  • Share complaint learnings within and outside
Binance logo
Match working
Binance
Fintech: Finance + TechnologyLarge

https://www.binance.com/

1001 - 5000 Employees

aboutBinance

Job description

Logo JobgetherYour missions
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities
  • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
  • Create a culture and processes which achieve the business goals and objectives with regards to the customer service.
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers.
  • Act as the Voice of the Customer across the organization.
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

    • Requirements
  • 1+ years experience of proven customer facing experience or experience as a customer service representative.
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  • Exceptional written communication skill and a good listener.
  • Must be fluent in English and native language
  • Ability to multitask, prioritise, and control time effectively.
  • Knowledge of blockchain, crypto, and P2P payments is a big plus.
  • Fluency in English is a must with multilingual capability is a big plus.
  • Willing to work weekends and irregular hours which will include night shifts.
  • A Binance P2P user is highly preferred.
    • Working at Binance
    • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
    • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
    • Tackle fast-paced, challenging and unique projects
    • Work in a truly global organization, with international teams and a flat organizational structure
    • Competitive salary and benefits
    • Flexible working hours, remote-first, and casual work attire

    Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

    Apply today to be a part of the Web3 revolution!

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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    Required profile

    Match working
    Experience
    Level of experience :
    Junior (1-2 years)
    Industry :
    Spoken language(s)
    Check out the description to know which languages are mandatory.
    Soft Skills
    • Effective communication and listening skills
    • Multitasking, prioritization, time management

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