Interpreting Project Manager

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. We are currently in search of our next two Interpreting Project Managers.

Generalities

Position type: Full-time

Location: Remote job (worldwide)

Reports to: Interpreting Shift Supervisor

Department: Operations

Schedule needed: Sunday to Thursday from 10 AM to 6:30 PM ET, with a 30-minute break.

Job Description

We are looking for someone passionate about languages, cultures, and who is interested in a long-term career with us. As an Interpreting Project Manager, you will oversee the day-to-day management of interpreting project life cycles, working in a fast-paced environment, and acting as the bridge between our clients and our freelance interpreters. The ideal candidate possesses a proven track record in interpreting project management, excels in client and vendor relationship management, and demonstrates exceptional organizational and communication skills.

Responsibilities

• Perform cost analysis, prepare project budgets and quotes for clients and work within established budget goals.
• Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
• Ensure that all milestone stages are completed and reviewed for quality.
• Adhere to applicable policies and standard operating procedures.
• Answer client queries thoroughly via chats, phone calls and emails in a timely manner.
• Understand client needs and use a result driven approach to expedite communication.
• Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally
• Report activity and actively communicates with peers.
• Handle freelancers’ queries and negotiate their rates as needed.
• Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.
  

Qualifications

• University degree in Business Administration, International Relations, Translations or any relevant field is preferred
• Experience in interpreting project management.
• Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language
• Ability to handle changing requests in a day to day environment
• Strong decision making, organizational skills, problem solving, attention to detail including the ability to prioritize and multi-task
• Excellent cross-cultural and interpersonal communication skills
• Strong sense of professionalism, accountability and politeness
• Experience working in dynamic remote teams
• Knowledge and experience managing conference events or remote simultaneous events is a plus
• Project management certificate or training is a plus

Recruiting process

1. Fill out job application questionnaire (includes two mandatory 60-second video responses) 
2. Human Resources Interview
3. Technical Interview with the Interpreting Supervisor
4. Meet and Greet with the Chief Operating Officer
5. Offer made

This is a full-time (40 hours/week) position with benefits such as

- Paid and non-paid time off, including vacations (16 days per year), holidays (16 days per year), Sick Leave, Marriage Leave, Birthday Leave, Parental Leave and Funeral Leave.

- Bonuses such as Employee of The Month, Outstanding Performance Bonus and Anniversary Bonus.

- Career development and growth with paid webinars and courses.